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- Tasks: Provide top-notch customer service through calls, web chat, and digital mail.
- Company: Join a supportive team at a leading customer service provider.
- Benefits: Work from home, flexible hours, and comprehensive training provided.
- Why this job: Make a positive impact while developing your career in customer service.
- Qualifications: Strong communication skills and experience in a contact centre environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Join Our Team as a Contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisors to join their team temporarily and deliver exceptional support to customers.
Position: Contact Centre Advisor
Contract Type: Temporary ongoing
Working Pattern: Full Time - 7am to 7pm shifts
Location: Working from Home
What You'll Do:
- Provide first-rate service through inbound calls from customers regarding their accounts.
- Assist customers via Digital Mail Service and Web Chat.
- Update systems while handling sensitive customer data.
- Guide customers to the right resources and escalate inquiries as needed.
- Resolve customer queries at the first point of contact, utilising your excellent communication skills.
What We're Looking For:
- Strong telephony skills and contact centre experience.
- Confident IT skills, particularly with MS Office packages.
- Candidates must pass a DBS check and provide proof of Right to Work in the UK.
Why Join Us?
- Remote Working: Enjoy the flexibility of working from home while making a difference.
- Supportive Environment: Join a team that values your contributions and fosters your professional growth.
- Comprehensive Training: Receive training on various software packages to equip you for success.
- Career Development: Gain valuable experience, opening doors for future opportunities.
Are you ready to embark on a rewarding journey in customer service? If you're enthusiastic about providing support and making a positive impact, we want to hear from you! Apply Today! Become a part of our dynamic team and help us deliver world-class customer service. We're excited to see how you can contribute to our mission of supporting customers and their businesses. Take the next step in your career and apply now!
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Contact Centre Advisor- Working from Home in Stoke-on-Trent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor- Working from Home in Stoke-on-Trent
✨Tip Number 1
Make sure to brush up on your telephony skills! Practise handling calls with friends or family to get comfortable with the flow of conversation. This will help you shine during any phone interviews.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you'd handle different types of queries and practice your responses. This will show potential employers that you're ready to tackle challenges head-on!
✨Tip Number 3
Don’t forget to showcase your IT skills! If you're confident with MS Office, make sure to mention it in conversations. You can even prepare a few examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who are proactive and eager to join our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Contact Centre Advisor- Working from Home in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and telephony skills. We want to see how your background aligns with the role of a Contact Centre Advisor!
Show Off Your Communication Skills: Since this role is all about providing top-notch service, let your excellent communication skills shine through in your application. Use clear and concise language to demonstrate your ability to connect with customers.
Highlight Your IT Proficiency: Don’t forget to mention your confidence with IT, especially MS Office packages. We’re looking for candidates who can easily navigate technology while assisting customers, so make sure to showcase your tech-savviness!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and provide examples of when you've gone above and beyond to help someone.
✨Familiarise Yourself with the Tools
Since you'll be working from home, make sure you're comfortable with common software like MS Office. If you can, practice using any relevant tools or platforms that might come up during the interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a specific customer query. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for Remote Work
Express your excitement about the opportunity to work from home. Share how you plan to stay motivated and productive in a remote setting, as this will show you're a great fit for the role.