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- Tasks: Lead a passionate team to deliver outstanding customer service in logistics.
- Company: Join a leading player in the vibrant logistics and transportation sector.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong client relationships.
- Qualifications: Experience in customer service management and exceptional communication skills required.
- Other info: Enjoy a supportive team culture with a focus on work-life balance.
The predicted salary is between 27000 - 35000 £ per year.
Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we want YOU to be our next Customer Service Manager in the vibrant Logistics & Transportation sector!
About Us: We are a leading player in the logistics and transportation industry, committed to providing top-notch service to our clients. Our team is dynamic, driven, and dedicated to excellence. We believe that great customer service is the heartbeat of our business, and we are on the lookout for a talented individual to join us on this exciting journey!
Position Details:
- Contract Type: Permanent
- Working Pattern: Full Time
- Salary: £27,000 - £35,000 per annum
What You'll Do: As our Customer Service Manager, you will:
- Lead a passionate team dedicated to providing outstanding service.
- Develop and implement strategies to enhance customer satisfaction.
- Build strong relationships with clients, ensuring their needs are met with efficiency and professionalism.
- Monitor team performance, providing coaching and support to achieve service excellence.
- Collaborate with other departments to resolve issues and streamline processes.
- Analyse customer feedback and trends to continually improve service offerings.
What We're Looking For: To be a great fit for our team, you should have:
- Proven experience in customer service management, preferably within the UK Pallet network arena.
- Exceptional communication and interpersonal skills.
- A proactive attitude and a knack for problem-solving.
- Strong organisational skills and the ability to manage multiple priorities.
- A passion for teamwork and a commitment to delivering outstanding customer experiences.
Why Join Us?
- Competitive Salary: Enjoy a salary range of £27,000 to £35,000, based on your experience.
- Dynamic Work Environment: Be part of a lively and supportive team that values your contributions.
- Career Growth: We believe in nurturing talent and providing opportunities for professional development.
- Work-Life Balance: Enjoy a full-time role that promotes a healthy work-life balance.
- No Driving Required: Focus on your strengths without the need for driving responsibilities!
Ready to Apply? If you're excited to take on this challenge and make a significant impact, we want to hear from you! Join us in creating exceptional experiences for our customers! Together, we can make a difference in the world of logistics and transportation. Apply today and embark on a rewarding career journey with us!
We are an equal opportunity employer, and we celebrate diversity. All applications will be treated with respect and confidentiality. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Manager - Freight Experience Necessary in Stockport employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Freight Experience Necessary in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and transportation sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your passion for customer service. This will help you showcase why you're the perfect fit for the Customer Service Manager role.
✨Tip Number 3
Practice your responses to common interview questions. Focus on your experience in customer service management and how you've tackled challenges in the past. We want you to shine and show off your problem-solving skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team in the logistics and transportation industry.
We think you need these skills to ace Customer Service Manager - Freight Experience Necessary in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Manager role. Highlight your previous customer service management experience, especially in the logistics sector, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive attitude can help enhance our customer satisfaction. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in customer service before. We love hearing about your strategies for resolving issues and improving service offerings—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this exciting journey together!
How to prepare for a job interview at Adecco
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of the freight and logistics industry. Understand key terms, processes, and challenges that are specific to this sector. This will not only show your expertise but also demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Team Leadership
As a Customer Service Manager, you'll be leading a team. Be ready to discuss your leadership style and how you've motivated teams in the past. Share specific instances where you provided coaching or support to help your team achieve service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer service strategies and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
