At a Glance
- Tasks: Provide exceptional customer service and assist Hertfordshire citizens with their inquiries.
- Company: Join a diverse and inclusive workplace with a supportive management team.
- Benefits: Enjoy a vibrant work environment, professional growth opportunities, and relaxing break areas.
- Other info: Be part of a team that values excellent customer service and supports your career journey.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills, customer service experience, and PC literacy are essential.
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team!
Position: Customer Adviser
Location: Stevenage (Fully On-Site)
Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)
What You'll Do:
- As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services.
- Handling diverse customer inquiries through telephone and e-Service channels.
- Providing accurate advice and assistance with a friendly demeanour.
- Logging customer requests efficiently and effectively.
- Supporting the digitization of services to enhance user experience.
- Ensuring compliance with agreed processes to maintain high standards of service delivery.
What We're Looking For:
- Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public.
- Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction.
- Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus!
- PC Literacy: Strong keyboard skills and comfort with technology.
- Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement.
- Resilience: Ability to thrive in a fast-paced, high-pressure environment.
Key Responsibilities:
- Provide outstanding customer service to ensure a smooth customer care journey.
- Capture and maintain accurate customer data with attention to detail.
- Assess claims and respond to inquiries via electronic communication.
- Collaborate with the team to achieve individual and group targets.
Requirements:
- Strong verbal and written English communication skills.
- Ability to follow instructions and established processes.
- Evidence of Access NI application number and cleared Access NI certificate.
- Verified Right to Work documentation.
Why Join Us?
At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy:
- A vibrant, engaging work environment.
- Relaxing break areas to recharge.
- Opportunities for professional growth and development.
If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser!
Join us and be part of a team that believes in the power of excellent customer service!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Contact Centre Advisor - On Site in Stevenage employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor - On Site in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor - On Site in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
