At a Glance
- Tasks: Welcome customers and ensure smooth station operations with excellent service.
- Company: Join Southwestern Railway, a friendly and supportive team.
- Benefits: Earn £13.45 per hour with full training and valuable experience.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Make a difference in passengers' journeys while developing your customer service skills.
- Qualifications: Good English skills, reliability, and a passion for helping others.
The predicted salary is between 13 - 16 £ per hour.
Location: Staines TW18 4LY
Rate of Pay: £13.45 per hour
Working Days: Monday - Sunday
Shifts: Earlies: 6am - 2pm, Lates: 2pm - 10pm. Flexibility will be needed for start and finish times.
About the Role
We are looking for enthusiastic, customer-focused individuals to join our team as Customer Service Assistants. In this role, you will be the welcoming face of Southwestern Railway, helping create a safe, positive, and friendly station environment for all passengers.
Working at our automatic ticket gate lines, you will support customers with confidence and professionalism, ensuring smooth station operations while always delivering excellent customer service.
What You’ll Do
- Provide a warm, friendly welcome to all customers entering the station
- Ensure passengers have the correct and valid rail tickets for travel
- Operate automatic ticket gates safely and efficiently
- Maintain a safe station environment, identifying and reporting risks (slips, trips, falls)
- Assist passengers with enquiries, offering clear guidance or seeking support from SWR staff if needed
- Carry out station security searches and stay vigilant around gate lines
- Apply HOT and WHAT protocols and follow Stay Safe briefings
- Report unusual behaviour or suspicious items in line with security procedures
What We’re Looking For
- Good written and verbal English skills
- Clear DBS check
- Willingness to adhere to SWR's Drugs & Alcohol Policy
- Professional and well-presented appearance
- Reliability, confidence, and a passion for helping customers
- Ability to remain calm and friendly in a busy station environment
Why Join Us?
- Full training provided (including security and safety procedures)
- Supportive team environment
- Opportunity to gain valuable customer service and transport sector experience
Customer Service Station Assistant in Staines employer: Adecco
Join Southwestern Railway as a Customer Service Station Assistant in Staines, where you'll be part of a dynamic team dedicated to providing exceptional service in a friendly and safe environment. With full training provided and opportunities for personal growth within the transport sector, you will thrive in a supportive workplace that values your contributions and encourages a passion for customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Station Assistant in Staines
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Adecco and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Adecco and let us see your personality shine through!
We think you need these skills to ace Customer Service Station Assistant in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Adecco.
Get Familiar with Our Brand:Before applying, take some time to learn about Adecco and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Adecco
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Adecco.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Adecco will surely appreciate.
