Specialist Marketing & Communications

Job Title: Client Experience Specialist Location: Hybrid, 3 days in office in Wrexham Contract Details: Permanent Become the go-to expert on our client\’s journey, understanding the clients organisation\’s history, methodology, systems, and products to provide top-notch support. – Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication. – Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement. – Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability. – Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach. – Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value. – Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement. – Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships. – Recognise growth opportunities within the client base, working closely with the Client Outcomes team to foster community growth. – Stay updated on industry trends to provide clients with valuable guidance that supports their success. – Ensure all client data is handled with the utmost confidentiality and compliance. Warm, confident communicator with a knack for building strong client relationships. – Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint. – Annual leave of 25 to 30 days based on length of service. – Sports and fitness allowance. – Private Health Insurance after 3 months. – Pension scheme after 3 months (5% company contribution and 5% employee contribution). – Life insurance (4 times salary) after 3 months. – Free car parking and complimentary lunches. Apply now to become our next Client Experience Specialist!