At a Glance
- Tasks: Provide top-notch customer service via phone, live chat, and email.
- Company: Join a friendly team at a growing client in Chelmsford.
- Benefits: Enjoy free parking, bonus incentives, and office snacks.
- Other info: Must be able to drive due to office location.
- Why this job: Be part of a dynamic environment where your skills make a difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 37800 £ per year.
Customer Service Admin Location: Chelmsford
Salary: £27k
Position: Two week Rota
- Monday 7.30am to 5pm or 8am to 5.30pm
- Tuesday to Thursday 8am to 5pm or 8.30am to 5.30pm
- Friday 8am to 4.30pm
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more
Note: You MUST be able to drive due to office location!
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities:
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills:
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Customer Service - Chelmsford in Southend-on-Sea employer: Adecco
At Adecco Chelmsford, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where employees can thrive. With competitive benefits such as free onsite parking, bonus incentives, and a focus on employee growth, we ensure that our team members feel valued and motivated. Join us in Chelmsford, where your contributions will be recognised, and you will have the opportunity to develop your skills in a dynamic customer service role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Chelmsford in Southend-on-Sea
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference when you’re on the line with customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled complaints or tricky situations in the past. Employers love to see how you can keep your cool and find solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace that customer service role!
We think you need these skills to ace Customer Service - Chelmsford in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled calls, emails, and live chats, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention how your skills align with what we’re looking for in a Customer Service Admin.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Adecco
✨Know the Company and Role
Before your interview, take some time to research the company and understand the specifics of the Customer Service role. Familiarise yourself with their products and services, as well as their customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires a high standard of written and spoken English, practice articulating your thoughts clearly. During the interview, be prepared to demonstrate your phone etiquette and how you handle customer interactions. You might even want to role-play common customer scenarios with a friend beforehand!
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service, especially any roles where you handled complaints or resolved issues. Use specific examples to illustrate your problem-solving skills and how you maintained a positive attitude in challenging situations.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
