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For Companies At a Glance
- Tasks: Help customers with inquiries via email, chat, and phone while maintaining accurate records.
- Company: Join Adecco, a supportive team with a focus on customer service excellence.
- Benefits: Earn £12.30 per hour, enjoy weekly pay, and participate in fun team activities.
- Why this job: Make a real difference by solving problems and guiding customers to the right solutions.
- Qualifications: Detail-oriented, computer-savvy, and excellent communicator with a team spirit.
- Other info: Flexible hours, casual dress, and opportunities for rewards and recognition.
The predicted salary is between 12 - 16 £ per hour.
We’re seeking a detail‑oriented, computer‑literate customer champion who loves solving problems, understands the importance of data accuracy, and responds promptly with empathy and clarity. If you thrive in a fast‑paced environment and enjoy guiding customers to the right product or resolution, we would love to hear from you.
Responsibilities
- Prioritise & respond to customer inquiries across email, chat, instant messaging, and phone with timely, professional, and personable communication.
- Own the customer record: maintain clean, accurate data while safeguarding confidentiality in line with GDPR requirements.
- Check orders & investigate issues: verify order details, track progress, and keep customers informed.
- Recommend products: tailor suggestions to customer needs, adding value and building loyalty.
- Resolve complaints: diagnose, de‑escalate, and deliver outcomes that exceed expectations while following company policies.
Qualifications
- Detail‑oriented mindset with strong accuracy in data entry and record‑keeping.
- Computer‑literate, confident with Microsoft 365 (especially Excel, Outlook/Teams, and CRM systems).
- Excellent written & verbal communication – clear, friendly, and customer‑centric.
- Service excellence under time pressure: prioritise well and respond quickly.
- Understanding of GDPR and commitment to confidentiality and compliance.
- Team player who is proactive, organised, and dependable.
Hours & Benefits
- 8:00‑16:00 Monday‑Friday, plus every other Saturday (working from home); £12.30 per hour; weekly pay; free car parking; team socials and activities; casual dress.
Why work for Adecco?
- Candidate of the month incentives – boost rewards, discount vouchers, and points to spend!
- Support programmes – eye care vouchers and competitive pension scheme.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service in Southend-on-Sea employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Adecco and understand their values, mission, and the specifics of the Customer Experience Associate role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and friendly interactions, try role-playing common customer scenarios with a friend. This will help you respond with empathy and clarity when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues or complaints. Be ready to share these stories in your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any updates or tips we share that could help you land that Customer Experience Associate position.
We think you need these skills to ace Customer Service in Southend-on-Sea
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about solving problems and making people's lives easier!
Be Detail-Oriented: Since we're looking for someone who values data accuracy, pay close attention to the details in your application. Double-check for any typos or errors, and ensure that all your information is correct. This shows us that you take pride in your work and understand the importance of precision.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'empathy', 'data accuracy', and 'problem-solving'. This not only shows that you’ve read the job description carefully but also helps us see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, especially those that require empathy and problem-solving. Think about examples from your past experiences where you turned a negative situation into a positive outcome.
✨Familiarise Yourself with GDPR
Since data accuracy and confidentiality are key in this role, make sure you understand GDPR regulations. Be prepared to explain how you would maintain customer confidentiality and why it’s important. This shows you’re not just detail-oriented but also responsible.
✨Show Off Your Tech Skills
Get comfortable with Microsoft 365 tools, especially Excel and Outlook/Teams. You might be asked to demonstrate your proficiency or discuss how you’ve used these tools in previous roles. Highlight any experience with CRM systems as well, as this will set you apart.
✨Practice Clear Communication
Since excellent communication is crucial, practice articulating your thoughts clearly and concisely. You could even do a mock interview with a friend. Focus on being friendly and professional, as this reflects the personable communication style they’re looking for.
