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For Companies At a Glance
- Tasks: Support events by setting up venues, serving refreshments, and ensuring smooth operations.
- Company: Join a dynamic team in a busy events service environment.
- Benefits: Flexible hours, hands-on experience, and potential for extension.
- Why this job: Be part of exciting events and make memorable experiences for customers.
- Qualifications: Strong customer service skills and ability to work in a team.
- Other info: Perfect for those looking for part-time work with a vibrant atmosphere.
The predicted salary is between 1300 - 1600 £ per month.
The Opportunity
We are currently recruiting a Customer Advisor (Events) to support the day-to-day operation of a busy venues and events service. This is a hands-on, customer-facing role working across three multi-use venues that host meetings, conferences, events and weddings. You will play a key role in ensuring venues are prepared to a high standard, customers are supported throughout their bookings, and events run smoothly from set-up to clear-down.
Key Responsibilities
- Set up and clear down rooms in line with customer requirements, ensuring high standards are maintained at all times
- Work flexibly across all venues, including some evenings and weekends on a rota basis
- Serve pre-prepared refreshments to customers
- Actively promote venue hire and support income generation targets
- Handle customer enquiries and assist with bookings as required
- Open and close premises securely
- Clean, tidy and reset venues following events
- Identify and report faults or defects, escalating issues where appropriate
- Carry out basic security, maintenance and health & safety duties in line with agreed standards
- Supervise contractors when required
- Support event delivery across all venues
- Provide reception desk cover when needed
- Ensure all venue set-ups comply with health & safety requirements
About You
You will be practical, customer-focused and comfortable working in a physically active role.
Essential:
- Experience setting up and closing down events
- Strong customer service and communication skills
- Good organisational skills with the ability to prioritise
- Ability to work independently and as part of a team
- Physically able to carry out manual tasks
- Full driving licence with access to a vehicle
- Awareness of health & safety procedures
- Basic IT skills, including Outlook, Word and Excel
Desirable:
- Experience supporting venues or events operations
Customer Advisor (Events) in Southend-on-Sea employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Events) in Southend-on-Sea
✨Tip Number 1
Get to know the venues! Familiarise yourself with the layout and facilities of each venue. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of scenarios you might face as a Customer Advisor and how you'd handle them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network with people in the events industry. Attend local events or join online groups. Making connections can lead to opportunities and give you insights into what employers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on the role. Don’t miss out on this chance!
We think you need these skills to ace Customer Advisor (Events) in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in event setup and customer service. We want to see how your skills match the role of a Customer Advisor (Events)!
Show Your Personality: Don’t be afraid to let your personality shine through! We love candidates who are practical and customer-focused, so share examples that showcase your enthusiasm for working with people.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Advisor (Events) position.
How to prepare for a job interview at Adecco
✨Know the Venue Inside Out
Before your interview, take some time to research the venues you'll be working with. Familiarise yourself with their layout, services offered, and any recent events they've hosted. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial for a hands-on role like this, so make sure to highlight your communication skills and ability to handle enquiries.
✨Demonstrate Your Organisational Skills
Since the role involves setting up and clearing down events, be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies you use to stay organised, especially when juggling multiple responsibilities in a busy environment.
✨Be Ready for Practical Questions
Expect some practical questions related to health and safety procedures or event setup. Brush up on basic health and safety guidelines relevant to events, and think about how you would handle common scenarios, such as dealing with a last-minute change in customer requirements.
