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- Tasks: Handle customer inquiries and manage retention activities for Gadget and Travel policies.
- Company: Join a supportive and motivated team in a dynamic organisation.
- Benefits: Competitive salary, benefits package, and immediate start.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: Enjoy a collaborative environment with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to join a dynamic and growing team, delivering exceptional customer service? Our client is seeking a motivated individual to join their Customer Services & Retentions team. If you are passionate about providing top-notch support and have a positive attitude, this is the perfect opportunity for you!
Location: Office based in Southend, Essex.
Working Hours: 9am till 5.30pm - Monday to Friday. Full-time position with an immediate start.
Responsibilities:
- Handling customer inquiries and managing retention activities against business KPIs.
- Achieving individual objectives and key performance indicators as set.
- Providing exceptional customer service via outbound and inbound calls and emails.
- Supporting clients and ensuring high levels of satisfaction.
- Maximising business opportunities through product knowledge.
- Timely and professional policy administration.
- Assisting colleagues from various areas of the business, including liaising with insurance providers, claims handling, and general administration.
- Adhering to company, regulatory, and compliance guidelines.
Qualifications:
- Excellent communication skills, both verbal and written.
- A positive and enthusiastic attitude.
- Dedication, hard work, and motivation to deliver exceptional service to customers.
- Strong teamwork and collaboration abilities.
- Confidence in handling phone conversations.
- Proficiency in Word and Excel.
- A strong customer service ethos.
- Fraud investigation and complaints handling skills.
Join Our Client's Team: Our client's organisation is known for its supportive and motivated team environment. When you join our client's team, you become part of a company that recognises and values its employees. They offer a competitive salary and benefits package to reward your hard work and commitment.
To Apply: If you are ready for an exciting new opportunity within the insurance industry, submit your application today! Join our client's team and embrace a career where your skills and dedication will make a difference. Don't miss out - apply now!
Experience the thrill of delivering exceptional service and shaping the future!
Complaints Handler in Southend-on-Sea employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer inquiries, it’s crucial to sound confident and friendly on calls. Grab a friend and do some mock calls to get comfortable with handling different types of customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our client’s team!
We think you need these skills to ace Complaints Handler in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and ready to make a difference!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Complaints Handler position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Adecco
✨Know Your Stuff
Familiarise yourself with the company's products, especially their Gadget and Travel policies. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for a Complaints Handler, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your verbal and written skills.
✨Demonstrate a Positive Attitude
Bring your enthusiasm to the interview! Share examples of how you've maintained a positive outlook in challenging situations, as this aligns perfectly with the company’s ethos of delivering exceptional service.
✨Prepare for Scenario Questions
Expect questions about handling complaints and customer retention. Think of specific instances where you successfully resolved issues or improved customer satisfaction, and be ready to discuss them in detail.
