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For Companies At a Glance
- Tasks: Handle customer complaints and provide top-notch service via phone, chat, and email.
- Company: Join a friendly team at a growing company in Chelmsford.
- Benefits: Enjoy free parking, bonuses, and office snacks!
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Must have customer service experience and excellent communication skills.
- Other info: Dynamic role with opportunities for personal growth in a supportive environment.
The predicted salary is between 21600 - 32400 £ per year.
Overview
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team.
Job Details
- Location: Chelmsford
- Salary: £27k
- Position: Two week rota
- Working hours: Monday 7:30am to 5:00pm or 8:00am to 5:30pm; Tuesday to Thursday 8:00am to 5:00pm or 8:30am to 5:30pm; Friday 8:00am to 4:30pm
- Benefits: Free onsite parking, bonus incentive, snacks provided in office + more
Note: You MUST be able to drive due to office location!
Responsibilities
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Qualifications and Personal Skills
- Looking for someone with a high standard of written and spoken English; outstanding on the phone and able to quickly grasp the products and business.
- Previous experience working in a Customer Service environment is essential.
- Good attention to detail, be organized, computer literate and able to work effectively as part of a team.
- Calm and patient mindset with a positive and enthusiastic approach to work; thrives in a busy environment.
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident with a positive, can-do attitude.
Company and Compliance
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Admin in Southend-on-Sea employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Admin in Southend-on-Sea
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend. Focus on being clear, friendly, and professional – it’ll make a huge difference!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle complaints or delivery issues. Having a few examples ready will help you shine during the interview and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Complaints Admin in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Admin role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complaints or provided excellent customer service in the past. We love a good story!
Show Off Your Communication Skills: Since this role requires outstanding written and spoken English, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about what we do at StudySmarter while you’re there!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to discuss them confidently will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complaints or resolved issues. This will demonstrate your ability to maintain a calm and positive attitude, which is crucial for a Complaints Admin.
✨Practice Your Communication
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints. Think through how you would handle various scenarios, as this will highlight your problem-solving skills and ability to think on your feet.
