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- Tasks: Manage IT equipment returns and liaise with suppliers for orders.
- Company: Join a dynamic IT department focused on excellent customer service.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Be part of a team that makes a real difference in IT support.
- Qualifications: Customer-focused, troubleshooting skills, and a full UK driving licence required.
- Other info: Ideal for those looking to kickstart their IT career with hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
Role working in the IT department and will mainly be managing the return of different IT equipment from mobile phones, laptops, radios, body cams etc. As well as liaising with 3rd party suppliers to make orders for equipment and checking incident reports.
The key result areas are as follows:
- Provide an excellent customer experience to the forces user base, providing the support in line with business impact to reduce the impact of any service disruption to the forces.
- Coordinate the onboarding of new starters to ensure the agreed experience level agreements are achieved.
- Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreements, identifying any patterns and trends within the EUD services taking proactive measures to raise as problems.
- Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles.
- Support the schedule of moves, projects and events.
- Follow the processes and procedures which are put in place with a strong focus on asset management governance.
- Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers.
- Deliver services to the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements.
The knowledge and skills required for this role are as follows:
- Excellent customer experience ethos.
- Ability to follow documented procedures and processes.
- Troubleshooting and diagnostics skills.
- Good communication skills.
- Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. For this reason a full UK driving licence is considered essential.
- Previous experience working in ICT operational delivery.
- Proven experience of supporting Windows 10, smartphones, laptops and desktops.
- Previous experience of resolving incidents, requests and problems.
- Proven experience of identifying and delivering service improvements.
- ITIL V3 Foundation or ITIL V4 equivalent.
- Experience using ServiceNow.
PLEASE NOTE: due to Police Criteria you must have lived in the UK for at least the last 5 years in order to apply for this position.
If you have the skills for this role, please apply and one of our Adecco Consultants will be in touch if your CV is shortlisted.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
IT Support Engineer - Entry Level in Southampton employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Entry Level in Southampton
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work in support roles. You never know who might have a lead on an entry-level position or can give you insider tips on the application process.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you have to resolve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions about problem-solving.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Engineer role. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer - Entry Level in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10, smartphones, and laptops. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and diagnostics abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our IT department. Keep it friendly and professional!
Follow the Application Process: We’ve got a straightforward application process on our website. Make sure you follow it closely to avoid any hiccups. It’s all about making it easy for us to see your potential!
Proofread Before You Submit: Typos and errors can distract from your amazing skills. Give your application a good read-through before hitting send. We want to see your attention to detail right from the start!
How to prepare for a job interview at Adecco
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10, smartphones, and laptops. Be ready to discuss any troubleshooting experiences you've had, as this role heavily relies on your ability to resolve incidents and requests efficiently.
✨Customer Experience is Key
Since providing an excellent customer experience is crucial, think of examples where you've gone above and beyond for a user. Prepare to share how you would handle difficult situations or complaints, showcasing your communication skills.
✨Familiarise with ITIL Practices
If you have ITIL V3 or V4 knowledge, be prepared to talk about it! Understand the principles behind service management and how they apply to the role. This will show that you’re not just technically savvy but also understand the importance of structured processes.
✨Show Your Proactive Side
Think of instances where you've identified service improvements in past roles or projects. Being able to demonstrate your proactive approach to problem-solving will impress the interviewers and align with their focus on service delivery.
