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- Tasks: Provide top-notch support and troubleshoot EUD incidents for Thames Valley Police Force.
- Company: Join the dynamic team at Thames Valley Police Force, making a real impact.
- Benefits: Competitive daily rate and opportunities for skill enhancement in a supportive environment.
- Why this job: Work with cutting-edge technology and improve customer experiences in a fast-paced setting.
- Qualifications: Experience in ICT delivery, troubleshooting skills, and a customer-focused mindset.
- Other info: Flexible working hours and a full UK driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced EUD Engineer looking for an exciting opportunity? Our client, Thames Valley Police Force, is seeking a talented EUD Engineer to join their team on a temporary basis. This is a fantastic chance to work with cutting-edge technology and make a significant impact on their service delivery. If you are passionate about providing an excellent customer experience and thrive in a fast-paced environment, then this role is perfect for you!
Responsibilities:
- Provide an excellent customer experience to our client's user base, delivering prompt support in line with business impact.
- Troubleshoot and resolve EUD incidents, requests, and problems, ensuring compliance with Service Level Agreements.
- Identify patterns and trends within the EUD services and proactively raise them as problems.
- Support the scheduling of moves, projects, events, and technology provisions, providing a proactive service.
- Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
- Follow processes and procedures, with a strong focus on asset management governance.
- Identify service improvements within the EUD service delivery and escalate them to the EUD Senior Engineers.
Requirements:
- Previous experience working in ICT operational delivery.
- Proven experience in supporting Windows 10, smartphones, laptops, and desktops.
- Previous experience in resolving incidents, requests, and problems.
- Proven experience in identifying and delivering service improvements.
- Excellent customer experience ethos.
- Strong troubleshooting and diagnostics skills.
- Ability to travel to different locations across multiple forces and undertake assignments in a timely manner.
- Good communication skills.
- ITIL V3 Foundation or ITIL V4 equivalent certification is desirable.
Join our client's dynamic team and contribute to providing top-notch EUD services! As an EUD Engineer, you will have the opportunity to work closely with various stakeholders, sharing best practices, and providing guidance and advice when necessary. Your technical expertise and problem-solving skills will be invaluable in ensuring an excellent customer experience.
Please note that due to the requirement for flexible working hours and personal safety for lone working, a full UK driving licence is considered essential.
This role is inside IR35. Please note due to the police vetting criteria you must have been residing within the UK continuously for at least 3 years at the time of application.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
EUD Engineer in Southampton employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in EUD or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common EUD Engineer questions. Think about your troubleshooting experiences and how you’ve improved customer service in past roles. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in ICT operational delivery. This is a great way to stand out and demonstrate your expertise beyond just a CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you who are ready to make an impact.
We think you need these skills to ace EUD Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EUD Engineer role. Highlight your experience with Windows 10, troubleshooting skills, and any relevant certifications. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing excellent customer experiences and how you can contribute to our client's dynamic team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved incidents or improved services in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
As an EUD Engineer, you'll need to be well-versed in Windows 10, smartphones, laptops, and desktops. Brush up on your technical knowledge and be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Showcase Your Customer Service Skills
Since providing an excellent customer experience is key in this role, prepare examples of how you've successfully supported users in previous positions. Think about times when you went above and beyond to resolve issues or improve service delivery, as this will highlight your commitment to customer satisfaction.
✨Understand the Importance of Compliance
Familiarise yourself with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to EUD services. Be prepared to discuss how you’ve adhered to these in your past roles and how you can ensure compliance in this new position. This shows that you take governance seriously and understand its impact on service delivery.
✨Be Proactive About Improvements
Think about any service improvements you've identified and implemented in your previous roles. During the interview, share these experiences to demonstrate your proactive approach to problem-solving. This will resonate well with the interviewers, as they are looking for someone who can contribute to enhancing their EUD services.
