Voids Surveyor in South Croydon

Croydon Council's Housing Directorate is committed to providing safe, affordable homes and dependable localised services for its residents. The Assets and Repairs team plays a crucial role in maintaining high-quality housing standards and ensuring excellent repairs and maintenance services across the borough. As a Void Surveyor, you will support the Void Manager in delivering efficient and high-quality void property services. You will carry out inspections, ensure works meet the "minimum lettable standard," manage contractors, and help improve customer satisfaction through effective service delivery. This is a mobile role requiring frequent site visits across Croydon (approximately four days per week), with one day allocated for administration.

Key Responsibilities:

• Conduct pre- and post-occupation inspections of void properties and identify required repairs.
• Ensure all works meet the council's "minimum lettable standard" and are completed within agreed targets.
• Approve contractor payments following inspection and quality assurance checks.
• Assess and approve variations, ensuring compliance with schedule of rates and value-for-money principles.
• Support performance monitoring and reporting, contributing to service improvement initiatives.
• Manage risk assessments and decant recommendations as required.
• Ensure compliance with all relevant Health and Safety legislation, CDM regulations, and Building Safety standards.
• Provide excellent customer service, handling complex and sensitive issues with empathy and professionalism.
• Collaborate with internal teams, contractors, and community stakeholders to ensure smooth service delivery.

About You:

We are seeking a technically skilled and customer-focused surveyor with strong experience in property maintenance, voids, and repairs management.

Essential Experience and Skills:

• Significant experience in property maintenance, repairs, or void management - ideally within a social housing setting.
• Strong knowledge of building legislation, construction practices, and Health & Safety regulations.
• Ability to diagnose defects, manage contractors, and ensure quality standards.
• Excellent communication, record keeping, and customer care skills.
• Ability to work independently, manage competing priorities, and deliver to deadlines.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Full clean UK driving licence and access to a vehicle for business use.

Desirable:

• HNC or equivalent qualification in Building Construction or a related discipline.
• Experience producing specifications, schedules of works, and tender documents.

What You'll Bring:

• A commitment to delivering exceptional service to residents.
• Strong attention to detail and a proactive approach to resolving issues.
• Confidence in decision-making, with a focus on safety, quality, and cost-effectiveness.
• Ability to work collaboratively within a team and across service areas.

If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.