At a Glance
- Tasks: Manage complex repairs cases and ensure excellent customer service.
- Company: Join a dynamic Property Services team in Croydon with hybrid working.
- Benefits: Competitive hourly rate, flexible working, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives by resolving their repair issues.
- Qualifications: Experience in repairs, housing, and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory)
Hourly rate: £18.92 PAYE / £25.03 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams.
Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally.
Key Responsibilities
- Manage complex repairs and disrepair case investigations from initial enquiry through to resolution.
- Provide high-quality customer service and case management support.
- Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs.
- Investigate, manage, and resolve customer complaints in line with policy and service standards.
- Monitor and track outstanding repairs and works orders to ensure service level agreements are met.
- Analyse trends and performance data to support continuous service improvement.
- Ensure compliance with health and safety legislation and organisational policies.
- Review contractor performance, invoices, and valuations to ensure quality and value for money.
About You
We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution.
Essential Experience
- Experience working within responsive repairs, property maintenance, or social housing.
- Proven experience handling customer complaints and delivering successful complaint resolution.
- Experience working in a customer service-focused environment.
- Experience building effective relationships with contractors, customers, and internal stakeholders.
- Experience working within a fast-paced team environment.
- Experience using Microsoft Word and Excel.
Essential Skills
- Strong knowledge of responsive repairs and property maintenance processes.
- Excellent customer service and communication skills.
- Ability to manage competing priorities and work under pressure.
- Strong problem-solving and decision-making skills.
- Ability to influence outcomes and drive repairs through to resolution.
- Good analytical and reporting capabilities.
- Strong IT skills and attention to detail.
Repairs Customer Resolution Officer in South Croydon employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Customer Resolution Officer in South Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Customer Resolution Officer in South Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
