At a Glance
- Tasks: Support housing licensing by handling enquiries and providing exceptional customer service.
- Company: Join a dynamic team in Croydon with a focus on housing enforcement.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Opportunity for growth in the housing sector with a supportive team.
- Why this job: Make a real difference in the community while developing your skills in a fast-paced environment.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote
Hourly rate £18.92 PAYE / £25.03 Umbrella per hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
We are seeking an experienced and customer-focused Housing Enforcement Assistant to join our team on a temporary 3-month basis to support the implementation of a Property Licensing Scheme. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service while supporting important housing and licensing services.
Working as part of a busy team, you will act as a key point of contact for residents, landlords, licence applicants and other stakeholders, responding to enquiries, providing accurate information, and supporting a range of administrative processes related to property licensing and private sector housing services. The role will involve handling telephone, email and written enquiries, maintaining accurate records, supporting casework and ensuring a high standard of customer care at all times.
Key Responsibilities
- Act as a first point of contact for customer enquiries relating to housing, property licensing and related services.
- Provide accurate, timely and professional advice to members of the public and stakeholders.
- Respond to telephone, email and written enquiries, complaints and correspondence.
- Support the administration of property licensing applications and maintain accurate records and databases.
- Research and gather information to provide informed responses to customer enquiries.
- Assist with the processing of licensing-related documentation and administrative tasks.
- Liaise with internal departments, external agencies, landlords, tenants and residents as required.
- Prioritise and manage a varied workload while maintaining excellent customer service standards.
- Support the wider team during the implementation of the Property Licensing Scheme.
Essential Skills and Experience
- Excellent customer service skills and experience handling enquiries from members of the public.
- Strong verbal and written communication skills.
- Excellent telephone manner and interpersonal skills.
- Experience working in a busy and demanding environment.
- Ability to deal with challenging situations professionally, calmly and sensitively.
- Strong organisational skills with the ability to manage competing priorities.
- Ability to prepare clear, concise and well-structured responses to customer enquiries and complaints.
- Ability to work independently, use initiative and research information to provide accurate advice.
- Good IT skills and experience using databases, Microsoft Office applications and customer management systems.
- A positive, enthusiastic and adaptable approach to work.
Desirable Skills and Experience
- Knowledge of the housing sector.
- Knowledge and experience of property licensing schemes.
- Experience working within a regulatory, enforcement or local authority environment.
- Understanding of private sector housing services and housing legislation.
Housing Enforcement Assistant (Property Licensing) in South Croydon employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Enforcement Assistant (Property Licensing) in South Croydon
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Adecco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Adecco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Enforcement Assistant (Property Licensing) in South Croydon
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Adecco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Adecco
✨Get to Know Public Sector Values
Before your interview with Adecco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Adecco.
