At a Glance
- Tasks: Drive operational readiness for new product launches and manage vendor operations.
- Company: Join a dynamic team in a hybrid work environment in London.
- Benefits: Competitive pay at £46.15 per hour with flexible working hours.
- Other info: Inclusive recruitment process with support for all candidates.
- Why this job: Shape the future of exciting products and make a real impact.
- Qualifications: Strong communication, project management, and problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid (London) - Tue–Thu onsite, Mon & Fri WFH
Remuneration: £46.15 per hour
Contract Details: Temporary (12 months)
Responsibilities:
- Operational Readiness & Program Delivery: Drive operational readiness for new product launches, ensuring all changes to product behaviour, policies, or support flows are documented and communicated effectively. Align product owners, support teams, and vendor partners on launch requirements, timelines, KPIs, and success criteria. Maintain and update SOPs, workflows, and training materials.
- Vendor & Support Operations Management: Act as the primary operational liaison between the organisation and 3rd party vendor teams, ensuring vendor agents have accurate documentation, training, and escalation paths. Drive SLA performance and track vendor KPIs across global sites, identifying inefficiencies and advocating for process improvements.
- Data, Insights & Stakeholder Reporting: Analyse operational data and ticket trends, synthesising insights into executive-ready reporting. Confidently present updates to senior stakeholders and build dashboards to track readiness metrics and efficiency scoring frameworks.
- Project & Program Management: Manage both long-term product readiness projects and short-term operational fixes, partnering with product support owners to deliver end-to-end operational programs. Coordinate cross-functional teams across global regions and oversee social support operations for smaller product lines.
- Continuous Improvement & Cross Functional Leadership: Proactively spot operational issues and drive solutions before they impact customers. Lead operational reviews, share best practices, and influence global scalability strategies.
Must Have Skills & Experience:
- Strong stakeholder management and confident communication with senior leaders
- Excellent communication skills, able to present complex data simply
- Project/Program Management experience
- Vendor operations management experience
- Strong problem-solving skills and operational judgment
- Ability to interpret data, metrics, SLAs, and KPIs effectively
- Comfortable in fast-paced, ambiguous environments
- Flexible working hours to engage global teams
- Background in support operations or customer-facing workflows
- Experience in tech, banking, travel, or large-scale operational industries
- Familiarity with social support operations is a plus
What Success Looks Like:
- Vendors trained and meeting SLAs
- Product owners trust you as their operational partner
- Smooth launches with early issue escalation
- Clear, data-driven updates for executive stakeholders
- Documented, scalable, and measurable processes
- Supported and aligned cross-functional teams
Join our client in shaping the operational readiness for exciting products! Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Vendor Manager in Slough employer: Adecco
Join a dynamic and inclusive team as a Vendor Manager in London, where you will play a pivotal role in driving operational readiness for innovative product launches. Our hybrid work culture promotes flexibility and collaboration, offering you the chance to engage with global teams while enjoying the benefits of both onsite and remote work. With a strong focus on employee growth and continuous improvement, we provide ample opportunities for professional development and the chance to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in vendor management or operations. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational readiness and vendor management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you’ve used data to drive decisions in past roles. Bring examples of dashboards or reports you've created to demonstrate your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Vendor Manager in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in vendor management and operational readiness. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can present complex data simply, just like we do at StudySmarter.
Highlight Your Problem-Solving Skills:We love candidates who can think on their feet! Make sure to include examples of how you've tackled operational issues in the past. This will show us that you have the operational judgment we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, dive deep into the company's operations and their vendor management processes. Familiarise yourself with their products and any recent launches. This will help you speak confidently about how you can drive operational readiness and align with their goals.
✨Showcase Your Communication Skills
Since the role requires excellent communication with senior leaders and cross-functional teams, prepare examples of how you've effectively communicated complex data in the past. Think about times when your clear updates made a difference in project outcomes.
✨Be Data-Driven
Brush up on your ability to interpret data, metrics, SLAs, and KPIs. Bring examples of how you've used data to identify inefficiencies or advocate for process improvements. Being able to present this information simply will impress your interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to spotting operational issues before they escalate, as this aligns perfectly with what they're looking for in a Vendor Manager.
