At a Glance
- Tasks: Manage existing client relationships and support business growth in a friendly team.
- Company: Join a growing business in Sittingbourne with a supportive culture.
- Benefits: £28,000 salary, bonus scheme, free parking, and training opportunities.
- Other info: Modern office environment with regular team events and opportunities for growth.
- Why this job: Build a career in account management with a fun, collaborative team.
- Qualifications: Experience in account management or customer service; strong communication skills.
Adecco are proud to be recruiting for an Internal Account Manager on behalf of a growing and successful business in Sittingbourne, primarily supporting trade customers. This is a fantastic opportunity to join a small, friendly team within a modern office environment, where you'll play a key role managing existing client relationships and supporting business growth.
The Role
- This is a pure account management position - no cold calling or new business prospecting.
- You will manage existing customers, support their needs, and ensure a smooth process from enquiry through to delivery.
- Day-to-day duties include:
- Managing a portfolio of existing trade customers
- Handling incoming enquiries and orders (approx. 70% reactive / 30% proactive)
- Following up on quotations and building ongoing relationships
- Compiling and sending customer quotations (full training provided)
- Processing orders through CRM and ERP systems
- Responding to customer emails, queries, and requests
- Producing job orders and coordinating with operations
- Providing delivery updates and ensuring excellent customer service throughout
About You
- Previous experience in account management, sales support, or customer service
- Confident communicator with strong relationship-building skills
- Proactive and organised with attention to detail
- Comfortable using CRM/ERP systems (or quick to learn)
- A team player with a positive, can-do attitude
Personality-wise, the team are looking for someone who is:
- Driven and enthusiastic
- Hungry to learn and grow
- Humble and team-oriented
- Smart and solutions-focused
What's on Offer
- £28,000 basic salary
- Bonus scheme (based on overall company performance)
- Free on-site parking
- Friendly, close-knit team
- Regular team events and lunches
- Training and development opportunities
- Modern, open-plan office environment
Why Apply?
This is an excellent opportunity for someone looking to build a career in account management within a growing business with a supportive culture. The company promotes from within and is experiencing steady growth.
If you're looking for a varied role where you can develop your skills and be part of a fun and collaborative team, we'd love to hear from you.
Internal Account Manager in Sittingbourne employer: Adecco
Join a thriving business in Sittingbourne as an Internal Account Manager, where you'll be part of a supportive and friendly team dedicated to fostering strong client relationships. With a focus on employee growth, the company offers training opportunities, a modern office environment, and regular team events, making it an ideal place for those eager to develop their skills in account management while enjoying a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
