At a Glance
- Tasks: Support customer service operations and ensure data accuracy in a fast-paced environment.
- Company: Join a dynamic team at a leading customer service operations provider.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact while developing your skills in a collaborative setting.
- Qualifications: Strong communication skills and basic Microsoft Office proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle upon Tyne, NE27 0QW
Contract: Fixed-term (1 July 2026 - 30 June 2027)
Hours: 37.5 hours per week - Monday to Friday
Pay Rate: £15.00 - £19.74 per hour (depending on experience)
About the Role
We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative. You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.
Key Responsibilities
- Provide day-to-day operational support within the Customer Service Operations department
- Manage and maintain data across systems with a high level of accuracy
- Support business processes using tools such as SAP, Outlook and Microsoft Office
- Communicate effectively with internal teams and external stakeholders (both written and verbal)
- Identify issues and proactively resolve problems using sound judgement
- Ensure all work is completed accurately and efficiently, right first time
- Collaborate closely with colleagues to support continuous improvement
Essential Skills & Experience
- Strong English language skills (written and verbal)
- Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)
- Excellent communication and coordination skills
- High level of attention to detail and accuracy
- Strong organisation and follow-up skills
- Ability to work independently and as part of a team
- Problem-solving mindset with initiative
Desirable Skills
- Advanced Excel skills (data analysis, reporting)
- Experience with PEGA solutions
- Basic knowledge of SAP systems
About You
You are:
- A collaborative team player who thrives in a fast-paced environment
- Enthusiastic, proactive, and eager to learn
- Comfortable working across systems and processes
- Committed to delivering high-quality work with precision
If you're looking for a dynamic operational role where you can make an impact and develop your skills, we'd love to hear from you.
Customer Service Operations Support Analyst in Shiremoor employer: Adecco
Join our vibrant team in Newcastle upon Tyne as a Customer Service Operations Support Analyst, where you will thrive in a supportive and collaborative work culture. We offer competitive pay rates, opportunities for professional growth, and a commitment to employee development, ensuring that you can enhance your skills while making a meaningful impact in our operations. With a focus on excellence and teamwork, this role provides a unique chance to contribute to continuous improvement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support Analyst in Shiremoor
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Customer Service Operations team on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and teamwork. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any relevant tools like SAP. Being able to demonstrate your proficiency during the interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive – just what they’re looking for!
We think you need these skills to ace Customer Service Operations Support Analyst in Shiremoor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operations Support Analyst role. Highlight your relevant experience and skills, especially those related to problem-solving and attention to detail, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully supported operations or resolved issues in the past.
Show Off Your Communication Skills:Since effective communication is crucial for this role, ensure your written application reflects your strong English language skills. Keep it clear, concise, and professional – we want to see your best work!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Operations Support Analyst role. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Since this role requires a strong problem-solving mindset, prepare examples from your past experiences where you identified issues and resolved them effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your initiative.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office 365 and any other tools mentioned, like SAP. If you have advanced Excel skills or experience with PEGA solutions, be ready to discuss these in detail. Showing that you can hit the ground running with these tools will impress your interviewers.
✨Practice Your Communication
Effective communication is key in this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on both verbal and written communication skills. This will help you feel more at ease during the actual interview.
