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- Tasks: Provide essential admin support to the Central Ticket Office and manage enquiries.
- Company: Join Cumbria Constabulary, a vital public service organisation.
- Benefits: Competitive hourly rate of £13.10 and full-time hours.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: GCSE English (A-C) and strong administrative skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
Adecco are pleased to be recruiting for an Administration Assistant to work within the Cumbria Constabulary. Are you an enthusiastic and organised individual with a passion for administration? Our client in the public sector is looking for a dedicated Admin Support professional to join their Central Ticket Office team! This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of 13.10.
Contract Type: Temporary
End Date: January 2027 (12 months)
Working Pattern: Full Time Monday to Friday 9am to 5pm 37 hours per week
Key Responsibilities:
- Open and record all incoming post on the National Fixed Penalty System.
- Process post through scanning and the Electronic Document Management System for prompt decisions.
- Produce daily prints and check all documents for future court action.
- Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
- Operate the electronic mailing system, preparing documents for posting.
- Handle payments for transfers to the Fixed Penalty Office.
- Generate correspondence using Microsoft Word and the National Fixed Penalty System.
- Assist with processing driver admissions and checking for any discrepancies.
- Address enquiries from the public, remaining calm and professional, even in challenging situations.
- Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
- Maintain accurate records in compliance with Data Protection regulations.
What We’re Looking For:
- English GCSE (A-C) or equivalent.
- RSA II or equivalent experience.
- Clerical experience, demonstrating strong administrative skills.
- Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy.
- Exceptional time management skills and the ability to prioritise tasks under pressure.
- Experience in customer service, particularly with public interactions.
- Conflict resolution skills to handle enquiries tactfully and assertively.
If you’re ready to step into a role that offers variety and the chance to support the public sector, we want to hear from you! Your contributions will not only help in processing around 42,000 fixed penalties annually, which generates significant revenue, but also ensure that the community receives timely and accurate information.
Apply today and become a part of a dynamic team where your skills will shine, and your efforts will be valued!
Our client is an equal opportunities employer and welcomes applications from all sectors of the community. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Administration Assistant in Shap employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant in Shap
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the public sector. A personal recommendation can make all the difference when applying for roles like the Administration Assistant position.
✨Tip Number 2
Prepare for the interview by researching the Cumbria Constabulary and understanding their values. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Practice common interview questions related to administration and customer service. Think about scenarios where you've demonstrated your organisational skills or handled difficult situations calmly—these examples will impress your interviewers!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way in landing that Administration Assistant role!
We think you need these skills to ace Administration Assistant in Shap
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight your clerical experience and any relevant skills, like proficiency in Microsoft Word and Outlook. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit for our Central Ticket Office team. Keep it professional but let your personality come through!
Showcase Your Skills: In your application, make sure to showcase your time management and conflict resolution skills. These are key for handling enquiries and ensuring smooth operations. We love seeing examples of how you've used these skills in past roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant. Familiarise yourself with tasks like managing enquiries, processing post, and using Microsoft Word. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
During the interview, be ready to share examples of how you've successfully managed multiple tasks or projects in the past. Highlight your time management skills and ability to prioritise under pressure, as these are crucial for the role.
✨Prepare for Customer Interactions
Since you'll be dealing with public enquiries, think about how you would handle challenging situations. Prepare a few scenarios where you resolved conflicts or provided excellent customer service, showcasing your calm and professional approach.
✨Familiarise Yourself with Data Protection
Understanding data protection regulations is key for this role. Brush up on the basics of compliance and be prepared to discuss how you would maintain accurate records while ensuring confidentiality during the interview.
