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For Companies At a Glance
- Tasks: Support clients, manage service tickets, and collaborate with the team to enhance service delivery.
- Company: Join a dynamic company transforming business operations through innovative software and technology.
- Benefits: Enjoy flexible hours, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact while working in an exciting, collaborative atmosphere that values your contributions.
- Qualifications: Excellent communication skills and previous customer service experience are essential; tech-savvy is a plus.
- Other info: We promote inclusivity and support candidates from all backgrounds and abilities.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it!
Location: Cardiff Central
Contract Type: 8 weeks with potential to extend
What We're Looking For:
We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team.
Key Responsibilities:
- Provide outstanding support to our clients, ensuring their needs are met promptly and effectively.
- Service Ticket management.
- Support and liaise with third party organisations.
- Handling and processing data.
- Manage customer inquiries with a positive attitude and a solution-focused approach.
- Collaborate with team members to streamline service delivery processes.
- Maintain accurate records of customer interactions and service requests.
What You Bring to the Table:
- Highly compliant, with excellent communication skills.
- Previous experience in customer service or support role.
- A proactive approach to problem-solving and the ability to think on your feet.
- Proficient in software systems and technology.
- The ability to work both independently and as part of a cohesive team.
Why Join?
- Exciting Work Environment: Be part of a supportive and enthusiastic team that values innovation and collaboration.
- Career Growth: Opportunities for professional development and career advancement await you!
- Flexible Schedule: We understand the importance of work-life balance and offer flexibility in your work hours.
- Make an Impact: Your contributions will directly influence success and help shape the future of our services.
If you're ready to embark on an exciting journey with a company that values your input and fosters growth, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Support advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support advisor
✨Tip Number 1
Familiarise yourself with the software and technology used in customer support roles. Understanding common tools and platforms can give you an edge during interviews, as you'll be able to discuss how you can effectively use them to enhance service delivery.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your proactive approach and ability to think on your feet, which are key traits for a Service Support Advisor.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide insights into the company culture and expectations, helping you tailor your approach when you apply.
✨Tip Number 4
Prepare thoughtful questions about the role and the team during your interview. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
We think you need these skills to ace Service Support advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or support roles. Emphasise your communication skills and any software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've provided outstanding support in previous positions and your proactive approach to problem-solving.
Highlight Key Skills: In your application, clearly outline your key skills such as service ticket management, data handling, and collaboration. Use bullet points for clarity and to make it easy for the hiring team to see your qualifications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Service Support Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage with clients effectively.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues. This will showcase your proactive approach and ability to think on your feet, which are crucial for this role.
✨Familiarise Yourself with Service Ticket Management
Understanding how service ticket management works can set you apart. Research common software systems used in the industry and be ready to discuss how you would manage and prioritise service requests.
✨Emphasise Team Collaboration
This role requires working closely with team members and third-party organisations. Share experiences that highlight your ability to collaborate and streamline processes, showing that you're a team player.
