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- Tasks: Lead the Registration Service, ensuring compliance and driving service excellence.
- Company: Join a dynamic team in Wandsworth with a focus on innovation.
- Benefits: Competitive hourly rate, full-time hours, and potential for contract extension.
- Why this job: Make a real impact by overseeing important life events and improving community services.
- Qualifications: Experience in registration services and team management required.
- Other info: Opportunity for professional development and a commitment to equality and diversity.
The predicted salary is between 55000 - 77000 £ per year.
Job Title: Service Manager – Registry Service
Location: Twickenham, Hybrid (4 days office / 1 day remote)
Hourly rate £26.60 PAYE / £35.33 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday – Friday, 36 hours
ASAP Start
About the RoleAs Registration Service Manager, you will oversee the delivery of statutory registration services including births, deaths, marriages, and civil partnerships. You\’ll ensure compliance with legislation and General Register Office guidance, while driving service excellence and innovation.
You will manage a team of Registration Officers and sessional staff, lead on performance reporting, and play a key role in developing new services and improving operational efficiency. This is a highly visible role with responsibility for ceremonies, stakeholder engagement, and service development.
Key Responsibilities
Lead daily operations of the Registration Service and deputise for the Head of Service.
Ensure statutory compliance and high standards in registration and ceremonies.
Manage staff recruitment, training, rotas, and performance.
Prepare annual performance reports and implement strategies to meet KPIs.
Oversee venue licensing, secure stock management, and financial procedures.
Handle escalated complaints and Member enquiries.
Promote service development and income generation through innovation.
About YouWe\’re looking for someone with:
Strong knowledge of registration services and relevant legislation.
Proven experience in managing and motivating teams.
Excellent organisational and communication skills.
Ability to manage multiple priorities and deliver service improvements.
A practical understanding of IT systems and data protection.
A commitment to equality, diversity, and safeguarding.
Desirable Qualifications
Service-specific or management-level qualification.
Evidence of continuing professional development.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Service Manager - Registry Service employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Registry Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the registration services field. Attend local events or webinars where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the latest trends in registration services. We want you to be able to discuss how you can drive service excellence and innovation, so brush up on relevant legislation and best practices.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving operational efficiency. They’ll want to see how you can motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to equality and diversity in the workplace.
We think you need these skills to ace Service Manager - Registry Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing registration services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves managing a team, it’s crucial to demonstrate your leadership abilities. Share examples of how you've motivated teams or improved service delivery in your previous roles. We love to see candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Adecco
✨Know Your Legislation
Make sure you brush up on the relevant legislation surrounding registration services. Being able to discuss compliance and how it impacts service delivery will show that you’re not just familiar with the role, but that you’re also proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to lead a team of Registration Officers effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like escalated complaints or performance issues. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly during the interview.
✨Highlight Your Innovation Ideas
Since the role involves promoting service development and income generation, come prepared with ideas on how to improve operational efficiency or introduce new services. This shows that you’re forward-thinking and ready to contribute to the organisation’s growth.
