At a Glance
- Tasks: Conduct reviews and analyse cases to improve housing services.
- Company: Join a forward-thinking organisation dedicated to community support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on service improvement and legal support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in case analysis and strong communication skills required.
The predicted salary is between 56000 - 74000 € per year.
Service Improvement 26.88 per hour (PAYE) / 35.86 per hour (Umbrella)
Location: Perceval House, Ealing
Working Arrangements: Hybrid
Hours: Full time, 35 hours per week (Monday to Friday)
Key Responsibilities:
- Conduct statutory homelessness and housing register reviews in line with Parts VI and VII of the Housing Act 1996
- Analyse complex case files and review evidence to determine whether decisions should be upheld or overturned
- Produce high-quality and legally robust review decision letters
- Manage a complex caseload and ensure reviews are completed within statutory timescales
- Liaise with applicants, representatives, internal departments and external agencies
- Support Legal Services with County Court appeals, Judicial Reviews and legal challenges
- Attend court hearings and provide evidence where required
- Monitor review outcomes and contribute to service improvement initiatives
- Deliver guidance and training to officers
Service Improvement & Reviews Officer employer: Adecco
As a Service Improvement & Reviews Officer at Perceval House in Ealing, you will join a dynamic team dedicated to enhancing housing services and making a real difference in the community. Our hybrid working arrangements promote a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement. With a supportive work culture that values collaboration and innovation, we offer a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement & Reviews Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing Act 1996 and recent case studies. We want you to be able to discuss how you would handle complex cases and contribute to service improvements confidently.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples where you've successfully reviewed evidence or managed a caseload. This will help us see how you can make an impact in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Improvement & Reviews Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Improvement & Reviews Officer role. Highlight your experience with statutory reviews and any relevant legal knowledge, as this will show us you understand the key responsibilities.
Showcase Your Analytical Skills:Since the role involves analysing complex case files, be sure to include examples of how you've successfully tackled similar tasks in the past. We want to see your problem-solving skills in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Housing Legislation
Make sure you brush up on the Housing Act 1996, especially Parts VI and VII. Understanding these laws will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've handled complex case files in the past. Think of specific examples where your analysis led to a successful outcome. This will demonstrate your ability to manage a complex caseload effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to statutory reviews or court hearings. Practise articulating your thought process and decision-making skills in these scenarios to impress the interviewers.
✨Highlight Your Communication Skills
Since you'll be liaising with various stakeholders, it's crucial to showcase your communication abilities. Prepare examples of how you've successfully communicated complex information to different audiences, whether they are applicants or legal teams.
