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For Companies At a Glance
- Tasks: Provide tech support via phone, email, and remote access for various devices.
- Company: Join a friendly team at Adecco, a leader in recruitment.
- Benefits: Full training, onsite parking, and a supportive work environment.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Basic IT knowledge and excellent customer service skills required.
- Other info: Opportunity to work under pressure and develop your skills.
The predicted salary is between 24000 - 36000 £ per year.
Role
Specifics:
Desired skills:
Thank you for applying.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Service Desk Operator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of operating systems, Microsoft Office, and troubleshooting techniques. The more confident you are with these tools, the better you'll perform during interviews.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with customers over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common service desk scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky tech issues in the past. This will demonstrate your ability to troubleshoot effectively under pressure.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT skills and experience. We want to see how you can support desktops, laptops, and all that techy stuff mentioned in the job description!
Show Off Your Customer Service Skills: Since this role involves a lot of communication, let us know about your excellent telephone manner and any previous customer service experience. We love seeing candidates who can handle pressure with a smile!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure you get straight to the point about your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your basic IT knowledge, especially around operating systems, Microsoft Office, and printer configurations. Being able to confidently discuss these topics will show that you’re ready to tackle the technical challenges of the role.
✨Practice Your Troubleshooting Skills
Prepare for common troubleshooting scenarios you might face as a Service Desk Operator. Think about how you would resolve issues with hardware like laptops or printers, and be ready to explain your thought process during the interview.
✨Familiarise Yourself with Call Management Software
If you have experience with call management software, make sure to highlight it. If not, do a bit of research on popular systems used in service desks. Showing that you understand how these tools work can set you apart from other candidates.
✨Show Off Your Customer Service Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and maintaining a friendly tone. Think of examples where you've provided excellent customer service, as this will demonstrate your ability to handle calls effectively.
