At a Glance
- Tasks: Lead and develop the Service Desk team while driving service improvements.
- Company: Join a well-established organisation with a focus on operational excellence.
- Benefits: Competitive daily rate, opportunity for professional growth, and a collaborative environment.
- Other info: On-site role in Uxbridge with a 12-month contract.
- Why this job: Make a real impact by enhancing customer service and leading a dynamic team.
- Qualifications: Proven leadership skills and experience in IT Service Management.
Service Desk Lead Rate - 450 - 500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We re looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract.
This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business.
As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high-quality support service while contributing to strategic planning, service performance, and continuous improvement.
Key Responsibilities Lead, mentor and develop the Service Desk team, fostering a collaborative and high-performing environment.
Drive service improvement initiatives and ensure support services continue to meet evolving business requirements.
Work closely with the Digital Customer Services Manager on long-term planning, resource management, budgeting and service development.
Manage stakeholder relationships, proactively gathering feedback and ensuring excellent customer service delivery.
Act as the operational lead during major incidents, coordinating resolution efforts and minimising business impact.
Serve as the escalation point for complex Service Desk issues, ensuring promp...
Service Desk Manager employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
