Service Desk Analyst

Location: Peterborough

Contract Type: Temporary ongoing

Hourly Rate: £13.35

Start Date: 7th July 2025

Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month

Are you a problem-solver with a passion for technology and a flair for communication? Our client is seeking a dynamic Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you!

Why Join Us?

• Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks!
• Work-Life Balance: Enjoy a generous holiday package of 25 days plus 8 bank holidays - 33 total!
• Team Spirit: Participate in out-of-hours get-togethers and festive celebrations, including a fabulous Christmas party!
• Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient.

Key Responsibilities:

• Present a professional image to ensure a positive customer experience throughout their journey.
• Communicate clearly and transparently to keep customers informed about their situations.
• Adhere to all policies and procedures to deliver compliant customer outcomes.
• Challenge existing processes to enhance the customer experience and suggest improvements.
• Manage incidents for vulnerable customers, providing the most appropriate support.
• Record and resolve customer complaints effectively, striving for first-time resolution.
• Report any breaches of operational processes and policies.
• Utilise various tools to maintain contact with customers, achieving favourable outcomes.
• Apply effective questioning techniques to understand customer circumstances and manage incidents promptly.

Skills Required:

• Confident telephone manner and effective written and verbal communication skills.
• Ability to work towards targets, both independently and as part of a team.
• Strong multi-tasking abilities with great attention to detail.

Who We're Looking For:

We want enthusiastic individuals who are committed to delivering outstanding service. If you possess a customer-centric mindset, we would love to hear from you!