Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join Southern Water, a leading organisation in the Sussex area.
- Benefits: Gain valuable experience in a supportive team environment with flexible hours.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Customer service skills and some IT support experience are essential.
- Other info: Temporary role with potential for growth and learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area.
This is initially a temporary role for 6 months.
You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do.
Working hours are Monday – Friday on a rotating weekly shift basis as follows:
- 7am – 3pm (week 1)
- 8am – 4pm (week 2)
- 9am – 5pm (week 3)
Responsibilities
Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face – 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%).
Although the role will remain varied, day to day activities will include:
- Taking inbound IT support requests and logging on ServiceNow ticketing system
- Aiming for 1st line fix where possible
- Escalating any unfixable issues to 2nd and 3rd line support
- Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line
- Password resets using Active Directory (AD)
- Assisting users with multi factor authentication issues
- Assisting users when new technology is rolled out
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
#J-18808-Ljbffr
Service Desk Analyst employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Southern Water or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common Service Desk Analyst questions. Think about how you’d handle tricky customer service scenarios and be ready to share examples from your past experiences. We want you to shine!
✨Tip Number 3
Show off your tech skills! If you’ve got experience with ServiceNow or Active Directory, make sure to highlight that during your conversations. It’s all about proving you can hit the ground running in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are eager to join our team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support and customer service, and don’t forget to mention any specific tools or systems you've used, like ServiceNow or Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your ability to adapt in fast-paced environments and how you prioritise customer service in everything you do.
Showcase Your Communication Skills: Since this role involves various communication methods, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Tech
Brush up on your technical skills related to IT support, especially with ServiceNow and Active Directory. Be ready to discuss how you've handled similar issues in the past, as this will show your practical experience and problem-solving abilities.
✨Customer Service is Key
Since this role heavily focuses on customer service, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a user, as this will demonstrate your commitment to customer satisfaction.
✨Adaptability Matters
The job requires quick adaptation to changing priorities. Be prepared to share instances where you've successfully managed multiple tasks or adapted to new technologies. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Common Scenarios
Anticipate common scenarios you might face as a Service Desk Analyst, like password resets or multi-factor authentication issues. Practising how you'd explain these processes clearly can help you stand out during the interview.
