At a Glance
- Tasks: Lead service design and transition projects in a dynamic Facilities Management environment.
- Company: Join Adecco, a disability-confident employer with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, bonus, flexible working, and comprehensive benefits.
- Other info: Flexible hybrid working promotes work-life balance and professional growth.
- Why this job: Make a real impact on service delivery while advancing your career.
- Qualifications: Strong ITIL knowledge and experience in service design and transition required.
The predicted salary is between 42000 - 62500 € per year.
Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water.
Location: Hybrid working (Highly flexible, UK-based – Durrington office attendance periodically)
Contract Type: Permanent
Salary: £42,000 – £62,500 + 5% bonus + benefits
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team!
As the Service Design and Transition Manager, you will play a pivotal role in:
- Service Design Activities (40% of your time):
- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high-level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.
- Service Transition Activities (60% of your time):
- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
To excel in this role, you should possess:
- Strong understanding of ITIL practices, particularly in Service Design, Transition, and Operations.
- Proven experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs, and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organizational abilities, with familiarity in project governance and RAID management.
Flexible hybrid working arrangements to promote work-life balance.
Opportunities for professional development and career growth.
Comprehensive benefits package to support your well-being.
If you're ready to take your career to the next level and make a real difference in service design and transition, we want to hear from you! Send your CV and a brief cover letter outlining your relevant experience. Don’t miss out on this exciting opportunity to shape the future of service delivery within Facilities Management!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Design Manager - ITIL employer: Adecco
Southern Water is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working model that promotes work-life balance. With a comprehensive benefits package and a commitment to inclusivity, employees are empowered to thrive in their roles while contributing to meaningful service design and transition projects within the Facilities Management sector. Join a dynamic team where your expertise will shape the future of service delivery and where your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Manager - ITIL
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Design Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your ITIL knowledge and service design experience. Share specific examples of how you've tackled challenges in past projects to really impress them!
✨Tailor Your Approach
Every company is different, so do your homework! Understand Southern Water's values and goals, and tailor your conversations to show how your skills align with their needs. This will make you stand out from the crowd.
✨Apply Through Our Website
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Design Manager - ITIL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Design Manager role. Highlight your ITIL knowledge and any relevant projects you've worked on to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about service design and how your experience makes you the perfect candidate for this position. Keep it concise but impactful!
Showcase Your Stakeholder Management Skills:In your application, don’t forget to mention your experience in managing stakeholders. We want to see examples of how you've successfully communicated and collaborated with different teams in past projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Adecco
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Service Design and Transition. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding and expertise in the field.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous projects. Highlight your communication and facilitation skills, as these are crucial for the role. Think about specific situations where you aligned service requirements with project goals.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in service design or transition and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your strong problem-solving skills.
✨Understand the Total Cost of Ownership (TCO)
Familiarise yourself with TCO concepts and be prepared to discuss how you've developed or maintained TCO for services in your previous roles. This will demonstrate your ability to align financial considerations with service design.
