At a Glance
- Tasks: Lead service design and transition projects in the Facilities Management industry.
- Company: Join a dynamic team at Southern Water with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and comprehensive benefits.
- Other info: Flexible work-life balance and opportunities for professional growth.
- Why this job: Make a real impact in service delivery and shape the future of Facilities Management.
- Qualifications: Strong ITIL knowledge and experience in service design and transition.
The predicted salary is between 42000 - 62500 € per year.
Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water.
Location: Hybrid working (Highly flexible, UK-based – Durrington office attendance periodically)
Contract Type: Permanent
Salary: £42,000 – £62,500 + 5% bonus + benefits
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team!
As the Service Design and Transition Manager, you will play a pivotal role in:
- Service Design Activities (40% of your time):
- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high-level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.
- Service Transition Activities (60% of your time):
- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
To excel in this role, you should possess:
- Strong understanding of ITIL practices, particularly in Service Design, Transition, and Operations.
- Proven experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs, and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organizational abilities, with familiarity in project governance and RAID management.
Flexible hybrid working arrangements to promote work-life balance.
Opportunities for professional development and career growth.
Comprehensive benefits package to support your well-being.
If you're ready to take your career to the next level and make a real difference in service design and transition, we want to hear from you! Send your CV and a brief cover letter outlining your relevant experience. Don’t miss out on this exciting opportunity to shape the future of service delivery within Facilities Management!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Design Director employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a flexible hybrid working model that promotes a healthy work-life balance. Our commitment to professional development ensures that as a Service Design and Transition Manager, you will have ample opportunities for growth within a supportive and inclusive environment, all while contributing to meaningful projects in the Facilities Management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Director
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Design Director role.
✨Showcase Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in service design and transition. Share specific examples of how you've tackled challenges and delivered results – it’ll make you stand out!
✨Prepare for Interviews
Do your homework on the company and the role. Be ready to discuss how your skills align with their needs, especially around ITIL practices and stakeholder management. Confidence is key, so practice those answers!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Design Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design Director role. Highlight your experience in service design and transition activities, and don’t forget to mention your ITIL knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how you can contribute to our team. Keep it concise but impactful – we love a good story that showcases your relevant experience.
Showcase Your Stakeholder Management Skills:In your application, be sure to highlight your stakeholder management and communication skills. We’re looking for someone who can effectively liaise between teams, so share examples of how you've successfully managed relationships in past projects.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design principles, especially ITIL practices. Be ready to discuss how you've applied these in past projects, as this will show your expertise and passion for the role.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios involving stakeholder management and communication. Prepare examples from your experience where you successfully navigated complex stakeholder relationships, as this is crucial for the Service Design and Transition Manager role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in service design or transition projects. Highlight your problem-solving approach and how you mitigated risks, as this will demonstrate your organisational abilities and readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service delivery processes and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
