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- Tasks: Provide first-line IT support and resolve technical issues for South Yorkshire Police.
- Company: Join South Yorkshire Police, a vital organisation ensuring community safety and support.
- Benefits: Enjoy a hybrid working arrangement and develop your skills in a supportive environment.
- Why this job: Make a real impact while enhancing your tech skills in a dynamic team.
- Qualifications: Strong communication skills and a basic understanding of IT are essential.
- Other info: Must have lived in the UK for at least 3 years due to vetting requirements.
The predicted salary is between 30000 - 42000 £ per year.
We have a new exciting role available for a Service Delivery Analyst to work for South Yorkshire Police out of their Moss Way Police Station in Sheffield. This role involves working 37 hours a week with a hybrid working arrangement (not fully remote).
PLEASE NOTE: Due to police vetting criteria, you must have resided within the UK for at least 3 years at the time of application.
Role Purpose: Work as part of a team to provide first-line technical guidance and support in the use of Information Technology and related products and services across South Yorkshire and Humberside Police, in line with IT strategies and business requirements.
Main Responsibilities:
- Provide a single, central point of contact for all users of IT services, handling incidents, problems, queries, and requests primarily via telephone, self-service portal, and email.
- Provide effective first-line fault resolution, ensuring technical accuracy, consistency, and compliance with best practices within the timescales specified in Service Level Agreements.
- Promote a high standard of customer care to improve customer perception and satisfaction.
- Liaise with other IT practitioners and specialist functions.
- Perform incident and problem management functions according to established processes.
- Manage customer expectations effectively.
- Set organizational standards for customer engagement.
- Act as a communication channel between customers and the IT organization.
- Provide first contact/first-line resolution to support a shift-left approach.
- Serve as the first point of escalation for all business and user issues.
Essential Criteria:
- Good telephone manner
- Strong interpersonal and communication skills
- Understanding of IT, communications, and telephony equipment
- Good administration and customer care skills
- Effective questioning and fault diagnosis skills
Service Delivery Analyst (Service Desk) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst (Service Desk)
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used by South Yorkshire Police. Research their current technologies and any recent updates to ensure you can speak knowledgeably about them during your interview.
✨Tip Number 2
Practice your customer service skills, as this role heavily emphasises effective communication and support. Consider role-playing scenarios where you handle technical queries or complaints to build your confidence.
✨Tip Number 3
Network with current or former employees of South Yorkshire Police or similar organisations. They can provide insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare for questions related to incident management and fault resolution. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your capability in a practical context.
We think you need these skills to ace Service Delivery Analyst (Service Desk)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Delivery Analyst position. Understand the key responsibilities and essential criteria to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or customer service roles. Use specific examples that demonstrate your skills in handling incidents and providing technical guidance.
Showcase Communication Skills: Since strong interpersonal and communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Service Delivery Analyst.
How to prepare for a job interview at Adecco
✨Research the Organisation
Before your interview, take some time to learn about South Yorkshire Police and their IT services. Understanding their mission and values will help you align your answers with what they are looking for.
✨Demonstrate Customer Care Skills
Since the role involves providing first-line support, be prepared to discuss your experience in customer service. Share specific examples of how you've handled difficult situations or improved customer satisfaction in the past.
✨Showcase Technical Knowledge
Brush up on your understanding of IT, communications, and telephony equipment. Be ready to answer technical questions and demonstrate your problem-solving skills during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your fault diagnosis and incident management skills. Practice responding to hypothetical situations where you need to resolve IT issues while managing customer expectations.
