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- Tasks: Be the go-to person for customer and engineer inquiries, ensuring smooth communication.
- Company: Join a well-established company in Carlisle with a strong reputation.
- Benefits: Enjoy a competitive salary and a Monday to Friday work schedule.
- Why this job: This role offers a dynamic environment where you can shine in customer service.
- Qualifications: Strong phone skills and computer proficiency are essential; customer care commitment is a must.
- Other info: Perfect for organized and proactive individuals looking to make an impact!
The predicted salary is between 20000 - 30000 £ per year.
Service Controller/Administrator Location: Carlisle Salary: £25,000 per annum (Dependent on Experience) Hours: Monday to Friday, 37.5 hours per week Adecco is thrilled to partner with our well-established client to recruit a Service Controller/Administrator to join their team in Carlisle. Key Responsibilities: Responding to telephone enquiries from customers and engineers, ensuring efficient communication. Logging breakdowns and service requests, coordinating engineer attendance, and adhering to customer procedures for equipment repair and servicing. Maintaining effective communication with engineers and other team members. Accurately processing engineer's work orders and timesheets daily. Delivering excellent customer service and front-line support to customers and team members alike.Requirements: Strong telephone communication skills with a confident and professional manner. Proficient in computer systems and data input. A commitment to providing high-quality customer care.If you're organised, proactive, and enjoy a dynamic role, we'd love to hear from you! How to Apply: Submit your up-to-date CV today to be considered for this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Pri…
Service Controller / Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller / Administrator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Service Controller/Administrator. Understanding the specifics of logging breakdowns and coordinating engineer attendance will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires strong phone interaction, consider role-playing scenarios with a friend to build confidence and professionalism in your responses.
✨Tip Number 3
Research common computer systems and data input methods used in service administration. Being able to discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've delivered excellent customer service in previous roles. Having specific anecdotes ready will showcase your commitment to high-quality customer care during the interview.
We think you need these skills to ace Service Controller / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Controller/Administrator. Emphasize your telephone communication skills and any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit. Mention your organizational skills and proactive approach, as these are key attributes for this position.
Highlight Technical Proficiency: Since the role requires proficiency in computer systems and data input, be sure to mention any relevant software or tools you are familiar with. This will demonstrate your capability to handle the technical aspects of the job.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
Since the role requires strong telephone communication skills, practice articulating your thoughts clearly and confidently. Prepare to discuss scenarios where you effectively handled customer inquiries or resolved issues over the phone.
✨Demonstrate Your Organizational Abilities
The job involves logging breakdowns and coordinating engineer attendance. Be ready to share examples of how you've managed multiple tasks efficiently in previous roles, highlighting your proactive approach to organization.
✨Familiarize Yourself with Relevant Software
Proficiency in computer systems is essential. Before the interview, review any software or tools mentioned in the job description, and be prepared to discuss your experience with similar systems or data input tasks.
✨Emphasize Customer Service Experience
As delivering excellent customer service is a key responsibility, think of specific instances where you went above and beyond for a customer. This will demonstrate your commitment to high-quality customer care during the interview.
