At a Glance
- Tasks: Lead the Repairs Team to ensure high-quality reactive repairs and excellent customer service.
- Company: Join a forward-thinking organisation dedicated to improving community living standards.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for growth and to influence the customer experience strategy.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic team.
- Qualifications: Experience in surveying and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Overall Responsibility: The Senior Surveyor provides technical support to the Responsive Repairs Team and guidance as required including use of SOR, PPP inclusions and exclusions and technical diagnosis. This includes providing a high level of customer service to residents, ensuring a consistent approach across your team and assisting with the development and implementation of our customer experience strategy. Required to ensure there are sufficient systems in place to monitor Repair Surveyor workload, outputs and productivity while working within the repair responsibility guidelines and ensuring effective repairs are carried out. Providing a monthly report on the team activities to the Regional Property Manager. Ensuring that you and your team use systems and information available to maximise the benefits of information, delivering great services as safely as we can, checking and updating data as required.
Key Responsibilities and Outcomes:
- The Repairs Team role is to ensure reactive repairs are diagnosed and delivered within agreed timescales and be of excellent quality.
- You will need to lead by example and be able to use analysis and trend identification on complaints to feedback to the team and contractors.
- Assist the Regional Property Manager and Responsive Repairs Manager to achieve objectives and key performance indicators related to your service area.
Senior Surveyor employer: Adecco
As a Senior Surveyor with us, you will join a dynamic team dedicated to delivering exceptional customer service and high-quality repairs. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Surveyor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Surveyor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and customer service experience. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for interviews like it’s a big exam! Research the company and its values, and think about how your experience aligns with their goals. Be ready to discuss how you can help improve their customer experience strategy.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Senior Surveyor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Surveyor role. Highlight your experience with technical support, customer service, and any relevant qualifications that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or delivered excellent service in previous roles. This helps us see the impact you could have at StudySmarter.
Be Clear and Concise:When writing your application, be clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role, especially around SOR and PPP inclusions. Being able to discuss these confidently will show that you're not just familiar with the terms but can apply them in real scenarios.
✨Customer Service Focus
Since providing excellent customer service is key, think of examples from your past experiences where you've gone above and beyond for clients. Be ready to share how you would ensure a consistent approach across your team.
✨Data Savvy
Familiarise yourself with data monitoring systems and how they relate to workload and productivity. Be prepared to discuss how you would use data to improve team performance and service delivery.
✨Lead by Example
Think about your leadership style and how you can inspire your team. Prepare to share specific instances where you've successfully led a team through challenges, particularly in diagnosing and delivering repairs.
