At a Glance
- Tasks: Enhance IT operations and drive digital transformation with automation and Microsoft 365.
- Company: Join a forward-thinking IT Operations and Cyber Security team.
- Benefits: Competitive salary, flexible hybrid work, and professional development opportunities.
- Other info: Inclusive environment with strong career growth potential.
- Why this job: Make a real impact by streamlining processes and supporting innovative tech solutions.
- Qualifications: Experience in Microsoft Purview, automation, and advanced IT support.
The predicted salary is between 63000 - 77000 £ per year.
Contract Type
Fixed Term Contract
Contract Length
24 Months
Location
Hybrid Working (1 day per week on site)
Our client is seeking an experienced Senior Support Analyst to join their IT Operations and Cyber Security team.
This pivotal role focuses on enhancing day-to-day IT operations and driving digital transformation initiatives, with an emphasis on automation, data governance, and Microsoft 365, while also providing senior support for on-premises systems.
Key Responsibilities
- Automation, AI, and Microsoft 365
- Enhance the Microsoft 365 environment with a focus on automation, efficiency, and secure service delivery.
- Identify, design, build, and support Copilot and AI-driven automation solutions to streamline internal processes.
- Collaborate with business areas to translate operational needs into practical, automated solutions.
- Support data governance, classification, retention, and information protection using Microsoft Purview, ensuring compliance through collaboration with Data Protection specialists.
- On-Premises Infrastructure and Core Services
- Provide senior second and third-line support for on-premises infrastructure, including Servers, storage, and virtualized platforms.
- Manage identity and access services, including Active Directory, group policies, and user access controls.
- Maintain and support core network services such as DNS, DHCP, VPNs, and Firewall infrastructure.
- Operational Support and Continuous Improvement
- Act as an escalation point for complex incidents, ensuring effective resolution and root cause analysis.
- Document solutions and technical changes, share knowledge, and contribute to operational maturity.
- Conduct technical research to stay updated on Microsoft 365, automation, and security trends.
- Build strong relationships with business areas, acting as a trusted IT partner to align technology solutions with organisational objectives.
Technical Experience Required
To be successful in this role, candidates should possess
- Experience with Microsoft Purview or similar data governance and compliance tools.
- Experience in designing or supporting automation using Copilot, AI agents, Power Platform, or low-code tools.
- Proven experience as a Senior or advanced second/third-line IT Support Analyst.
- Strong background in supporting Microsoft 365 in a production environment.
- Demonstrable ability to translate business requirements into practical technical solutions.
- Excellent problem-solving skills, with the ability to work both independently and collaboratively.
- Experience in supporting and maintaining on-premises infrastructure, including Windows Server and Active Directory.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Flexible work arrangements, including hybrid working options.
- A collaborative and innovative team environment.
- The chance to contribute to meaningful projects that enhance organisational efficiency.
Adecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Senior Support Analyst - 2 Year FTC employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Analyst - 2 Year FTC
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Adecco that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Support Analyst - 2 Year FTC
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Adecco, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Adecco can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Adecco will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Adecco
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Adecco. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Adecco.
