At a Glance
- Tasks: Manage customer relationships and ensure exceptional service in a dynamic role.
- Company: Join a leading life sciences company with a collaborative team culture.
- Benefits: Competitive hourly rate, remote work, and opportunities for professional growth.
- Other info: Inclusive recruitment process with support for all candidates.
- Why this job: Make a real impact on global health through outstanding customer service.
- Qualifications: 2+ years in customer service, strong Microsoft Office skills, and ERP/CRM experience.
The predicted salary is between 31500 - 38500 £ per year.
Location: Remote
Contract Type: Temporary (12 months)
Hourly Rate: £21.10
Working Pattern: Full Time (37.5 hours per week) Mon - Thur: 8:30 -17:00, Fri: 8:30-16:30
About the Role: Our client is seeking a Senior Customer Service Administrator to join their collaborative team in the life sciences industry. The successful candidate will play a pivotal role in managing customer relationships and ensuring the delivery of exceptional service. This position involves processing orders and contracts, handling tenders and quotations, and coordinating shipments while maintaining high standards of accuracy. In this multifaceted role, the Senior Customer Service Administrator will serve as a key liaison between customers, sales teams, and internal departments. The individual will manage complex administrative processes, contributing to continuous improvement initiatives and impacting the organisation's ability to deliver critical scientific solutions worldwide.
Key Responsibilities:
- Manage customer relationships, providing exceptional service and support.
- Process orders and contracts efficiently, ensuring timely and accurate execution.
- Handle tenders and quotations in accordance with organisational standards.
- Coordinate shipments and maintain necessary documentation to facilitate logistics.
- Collaborate across teams to ensure seamless service delivery and customer satisfaction.
- Contribute to process improvement initiatives and document management.
- Uphold compliance with GMP, ISO standards, and quality systems.
Requirements:
- A minimum of 2 years of customer service or administrative experience in a similar role is required.
- Preferred fields of study include business administration, science, or a related discipline.
- Relevant professional certifications are beneficial.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is essential.
- Experience with ERP systems (such as SAP, QAD) and CRM platforms (such as Salesforce) is required.
- Excellent written and verbal communication skills, with fluency in English.
- Proven ability to manage multiple priorities and meet deadlines effectively.
- Strong attention to detail and a commitment to accuracy in all tasks.
- Experience with tender/bid documentation and contract administration is preferred.
- Knowledge of GMP, ISO standards, and quality systems is advantageous.
- Ability to work independently while collaborating effectively within a team environment.
- Experience in the pharmaceutical, healthcare, or scientific industries is beneficial.
- Strong problem-solving skills and a process improvement mindset are highly desirable.
- Excellent organisational and time management abilities, with adaptability to changing business needs and priorities.
- A professional approach with a strong customer-service orientation is essential.
Application Process:
Interested candidates are encouraged to apply as soon as possible. This is a unique opportunity to contribute to the mission of improving global health, safety, and cleanliness through exceptional customer service and administrative excellence. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Senior Customer Service Administrator employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
