Senior Customer Advisor x 3 - Birmingham

Carry out a variety of customer services within a given specialism, bot accurately and to the customers satisfaction

Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels.

Handle the more demanding/unusual queries/work

Provide support, guidance and encouragement to other team members, assisting in their training where appropriate

Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met

Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank’s services, and products and cross-selling opportunities are maximised

Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate

Excellent Communication Skills

Active Problem-Solving Ability

Useful Experience

Attention to Detail

To speak to a recruitment expert please contact Andy Aboagye

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