At a Glance
- Tasks: Manage live incidents and inquiries in a fast-paced security operations environment.
- Company: Join a dedicated team at a leading security operations centre in Edinburgh.
- Benefits: Earn £15.81 per hour with additional pay for night shifts and flexible scheduling.
- Other info: Enjoy a structured training programme and opportunities for career advancement.
- Why this job: Make a real impact on safety while developing your skills in a dynamic role.
- Qualifications: Strong customer service skills and ability to handle high-volume calls required.
The predicted salary is between 15 - 15 £ per hour.
Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based). Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!
Contract Details:
- Type: Temporary
- Location: 100% Office Based in Sighthill North, Edinburgh
- Pay Rate: £15.81 per hour, Night shifts attract additional payment for unsociable hours.
- Contract Length: Until End of December 2026.
- Shift Type: Rotating days and nights (12-hour shifts)
- Shift Pattern: Full flexibility required; shifts include weekends and bank holidays. Blocks of day shifts followed by night shifts, with 4-5 rest days between rotations. 10 hours paid, 2 hours unpaid breaks per shift.
About the Role:
In this dynamic desk-based role, you will be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You will be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift. Your calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property. This is not a physical security or guarding role; all work is carried out from a control room environment.
Key Responsibilities:
- Receive and manage inquiries via telephone, email, and IT ticketing systems.
- Monitor and respond to physical security alarms and incidents.
- Handle high volume inbound and outbound calls with professionalism.
- Manage incidents from start to finish, following approved systems and playbooks.
- Liaise with colleagues, suppliers, contractors, and emergency services.
- Accurately document all incidents and actions taken.
- Contribute to continuous improvement and quality assurance activities.
Who We’re Looking For:
Essential Skills:
- Strong customer service or call centre background.
- Confident in handling high-volume telephone calls.
- Ability to remain calm and focused under pressure.
- Excellent attention to detail and accuracy.
- Strong IT literacy and ability to work across multiple systems.
- Clear and professional communication skills.
- Self-motivated and comfortable working independently, especially during night shifts.
Desirable Experience:
- Background in security operations, alarm monitoring, or incident response.
- Familiarity with IT ticketing systems (e.g., ServiceNow).
- Experience in regulated or time-critical environments.
Ideal Candidate Profile:
- Calm and resilient under pressure.
- Strong communicator with excellent customer service instincts.
- Highly organized and detail-focused.
- Proactive and motivated.
- Comfortable with a phone-heavy role and independent working during nights.
Training and Support:
Enjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators. Ongoing senior support is available during nights and weekends.
Performance Measurement:
Your performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment.
Vetting & Compliance:
Full vetting required (DBS and credit checks). Candidates must be eligible to work in the UK.
Why Join Us?
Initial contract until December with a strong likelihood of internal movement for high performers. Regular permanent and contract opportunities within the organization. Exposure to a wider Physical Security and Operations team.
If you’re ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Security Operator employer: Adecco
Join a dynamic team at our Security Operations Centre in Sighthill North, Edinburgh, where we prioritise safety and security in a fast-paced environment. We offer a structured training programme, ongoing support, and opportunities for internal movement, making it an excellent place for career growth. With a commitment to inclusivity and employee well-being, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the role is desk-based, looking professional can boost your confidence and make a great first impression. Remember, you want to show them you take this opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Operator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and handling high-volume calls. We want to see how your skills match the role of a Security Operations Centre Operator!
Showcase Your Calmness:In your application, emphasise your ability to stay calm under pressure. This is crucial for the role, so share examples of how you've managed stressful situations in the past. We love to see that resilience!
Highlight IT Skills:Since you'll be working with various systems, mention any IT literacy or experience with ticketing systems like ServiceNow. We want to know you're comfortable navigating tech while managing incidents.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Security Operations Centre Operator. Familiarise yourself with handling high volumes of calls and managing incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you successfully handled difficult situations or high-pressure calls. Highlight your ability to remain calm and professional, as this is crucial for the job.
✨Practice Your Communication
Clear and professional communication is key in this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on how you can convey information effectively, especially over the phone.
✨Demonstrate Your IT Literacy
Be ready to discuss your experience with IT systems, especially if you've used ticketing systems like ServiceNow. Brush up on any relevant software knowledge and be prepared to explain how you can navigate multiple systems efficiently during your shift.
