At a Glance
- Tasks: Engage with customers in taste testing and gather valuable feedback on food products.
- Company: Join a leading retail environment focused on customer engagement and food innovation.
- Benefits: Competitive hourly rate, full training, and potential for additional weekday shifts.
- Other info: Long-term contract with opportunities for career growth and team events.
- Why this job: Be part of a unique food testing programme and create memorable customer experiences.
- Qualifications: Confident communicator with a passion for food and customer interaction.
The predicted salary is between 25380 - 31020 £ per year.
Location: Sandhurst, Surrey
Hourly Rate: £13.63
Hours: Saturdays, 8:30 AM - 4:30 PM (7.5 hours per week)
Contract Type: Fixed Term Contract (12-Month Rolling)
About the Role
Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers.
As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success.
Key Responsibilities:
- Actively engage with shoppers, inviting them to participate in taste testing activities.
- Create a welcoming and professional customer experience.
- Prepare food samples in compliance with food safety procedures.
- Conduct blind food tastings and gather customer feedback effectively.
- Ask insightful questions and record responses accurately.
- Follow established testing processes and adhere to health, safety, and food hygiene requirements.
- Record information on databases and spreadsheets accurately.
- Support wider testing activities as required and collaborate with colleagues to achieve daily objectives.
- Represent the team positively and professionally.
About You:
The ideal candidate will exhibit:
- Confidence in approaching and speaking with customers.
- Excellent communication and interpersonal skills.
- A friendly, professional, and engaging demeanour.
- A genuine enjoyment of working with people.
- Strong attention to detail and the ability to gather and record information accurately.
- Basic IT skills to manage records and data.
- The capability to work independently while contributing to a team environment.
- Previous experience in customer-facing roles is desirable, particularly in food preparation, hospitality, retail, events, promotions, or customer service.
What's on Offer?
- Long-term 12-month rolling contract.
- Consistent Saturday working pattern.
- Full training provided, including food hygiene training.
- Parking available.
- Opportunity to be part of a unique food testing and customer insight programme.
- Additional weekday cover opportunities may be available, although this is not essential.
- Potential for occasional team days in Welwyn Garden City.
Important Information
Applicants must be aged 18 or over due to the nature of food preparation equipment used within the role.
Adecco use generative AI tools to assist in the candidate screening process, but all final decisions will be made by the hiring team, ensuring your application is reviewed with care.
Our client values diversity and inclusion, and is committed to ensuring an accessible recruitment process for candidates of all backgrounds. If you require reasonable adjustments at any stage, please communicate your needs, and support will be provided.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
If you have not received a response within 5 working days, please assume your application was unsuccessful.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Tasting Hub Facilitator (Customer Engagement) in Sandhurst employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Tasting Hub Facilitator (Customer Engagement) in Sandhurst
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Tasting Hub Facilitator (Customer Engagement) in Sandhurst
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
