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For Companies At a Glance
- Tasks: Be the go-to person for customer orders and queries, ensuring smooth operations.
- Company: Join a global leader in specialty chemicals with a focus on customer service.
- Benefits: Enjoy a competitive salary and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences and building strong relationships.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 hours per week (Monday-Friday)
Salary: Competitive
About the Role
We are recruiting for a Sales / Supply Service Representative to join a fast-paced, customer-focused team within a global speciality chemicals and ingredients distribution business. This role acts as a key point of contact for customers and suppliers, ensuring smooth order processing, excellent communication, and strong relationship management across all stages of the supply chain. You will play a vital role in delivering operational excellence and outstanding service, supporting either the sales side or purchasing side of the business (or a combination depending on team needs).
Key Responsibilities
- Sales Side
- Act as the first point of contact for customer orders via email and phone
- Enter and manage orders using internal ERP systems
- Handle customer queries including pricing, availability, and delivery updates
- Resolve issues such as delays, damages, or complaints professionally
- Maintain strong relationships with customers and internal teams
- Keep systems and colleagues updated with accurate information
- Support wider team activities and ad hoc tasks as required
- Raise and manage purchase orders through ERP systems
Sales service rep employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales service rep
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Sales / Supply Service Representative role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Sales service rep
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Sales / Supply Service Representative role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service and order management expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and professionally. Whether it’s through your writing style or examples of past interactions, let us see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their speciality chemicals and ingredients distribution business, and be ready to discuss how your skills can contribute to their customer-focused approach.
✨Showcase Your Communication Skills
As a Sales Service Rep, communication is key. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will demonstrate your ability to maintain strong relationships and manage expectations.
✨Familiarise Yourself with ERP Systems
Since you'll be entering and managing orders using internal ERP systems, it’s beneficial to have a basic understanding of how these systems work. If you’ve used similar software before, be ready to share your experience and how quickly you can adapt to new tools.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve delays or complaints. Outline your thought process and the steps you took to ensure customer satisfaction, showcasing your operational excellence.