At a Glance
- Tasks: Coordinate service schedules, support technicians, and maintain accurate records in a fast-paced environment.
- Company: Join a friendly, collaborative team in a dynamic office setting.
- Benefits: Competitive pay, supportive team, and valuable experience in operations.
- Other info: 6-month contract with immediate start; no travel required.
- Why this job: Gain hands-on experience in service coordination and enhance your organisational skills.
- Qualifications: Experience in administration, strong organisational skills, and attention to detail.
Location: Runcorn
Pay Rate: £15.92 per hour
Contract: 6 months
Hours: Monday - Friday, 8:00am - 4:00pm (37.5 hours per week)
About the Role
We are currently looking for a highly organised Service Administrator to join a busy operations team based in Runcorn. This is a fantastic opportunity for an experienced administrator to work in a fast-paced environment, supporting service operations and ensuring the smooth coordination of schedules, systems, and customer interactions. You will play a key role in maintaining efficient workflows, supporting technicians, and ensuring accurate record-keeping and service delivery.
Key Responsibilities
- Plan and manage preventative maintenance (PM) service schedules
- Allocate work to technicians based on location, skill set, and availability
- Coordinate service bookings with both customers and field technicians
- Maintain accurate service records, compliance data, and system updates
- Monitor schedules, backlog, risks, and performance levels
- Support general administrative duties including filing, data entry, and correspondence
- Manage despatch of repaired units, including tracking parts usage
- Process inbound products (e.g. Littmann stethoscopes) and liaise with Customer Services
- Assist with reporting, data analysis, and special administrative projects
About You
Essential Skills & Experience
- Proven experience in a fast-paced administrative or office environment
- Strong organisational skills with the ability to manage multiple priorities
- High levels of accuracy and attention to detail
- Confident and professional telephone manner
- Ability to work well under pressure and adapt to changing demands
- Intermediate IT skills, including Microsoft Excel and Word
Desirable
- Experience in a similar service or scheduling role
- Knowledge of job/work order scheduling
- Experience using SAP S/4 HANA and/or Salesforce
Working Environment
- Friendly, open-plan office setting
- Small, collaborative team (approx. 4 people)
- No travel required
Why Join?
- Opportunity to gain experience in a busy operations environment
- Build skills in service coordination, scheduling, and systems management
- Work within a supportive and collaborative team
Contract length: 6 months (covering retirement vacancy)
Interview process: Immediate availability
If you're an organised and detail-oriented administrator looking for your next contract opportunity, apply today.
Service Administrator in Runcorn employer: Adecco
Join our dynamic team in Runcorn as a Service Administrator, where you'll thrive in a friendly, open-plan office environment that fosters collaboration and support. We offer a unique opportunity to enhance your skills in service coordination and scheduling while working alongside a small, dedicated team, ensuring you have the resources and guidance needed for professional growth. With a focus on employee development and a commitment to maintaining a positive work culture, we are an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Runcorn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Administrator in Runcorn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
