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- Tasks: Lead resident engagement and consultation to shape housing services in Croydon.
- Company: Join the dynamic team at Croydon Council, a vibrant borough in London.
- Benefits: Enjoy up to 30 days annual leave, flexible working, and professional development.
- Why this job: Make a real impact on community living and enhance residents' quality of life.
- Qualifications: Experience in resident involvement strategies and strong communication skills required.
- Other info: Inclusive employer with a commitment to diversity and flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Join the dynamic and forward-thinking team at the London Borough of Croydon, known for its rich history and vibrant cultural scene. As part of our ongoing transformation driven by the Mayor’s Business Plan, we are committed to creating a place of opportunity, improving financial sustainability, and enhancing the quality of life for our residents.
Croydon Council has made major strides in transforming its housing services, investing over £30 million in home upgrades, launching a new repairs contact centre, and completing stock condition surveys on 86% of homes. With a £166 million regeneration of Regina Road underway and a strong focus on safety, customer care, and resident-led change, Croydon is committed to delivering high-quality homes and services as part of its Future Croydon 2024-29 programme.
As Resident Involvement Manager, you will lead the delivery of resident engagement and consultation across Croydon’s housing services. You will develop and implement a comprehensive Resident Engagement Strategy, ensuring resident voices shape service delivery and improvement. This role involves building governance structures for resident involvement, expanding participation opportunities, and embedding co-regulation and co-production principles. You will manage a dedicated team, work collaboratively with internal and external stakeholders, and champion diversity and inclusion in all engagement activities.
What You’ll Need to Succeed:
- Proven experience in developing and delivering resident involvement strategies.
- Strong background in social housing and understanding of regulatory frameworks.
- Ability to lead and manage a team, driving high performance and customer-centric outcomes.
- Excellent communication and stakeholder engagement skills.
- Experience using data and insight to inform service improvements.
Qualifications:
- Educated to degree level or equivalent experience.
- Evidence of continuing professional and leadership development.
- Knowledge of resident engagement best practices and digital communication tools.
What You’ll Get in Return:
- Up to 30 days annual leave.
- Flexible working arrangements.
- Professional development opportunities.
- Access to health and wellness initiatives.
- Membership in the Local Government Pension Scheme (LGPS).
How to Apply: Contact Sam Duggan – sam.duggan@adecco.co.uk or apply online with your CV and covering letter. Closing date: 11th January 2026. Interviews: 19th and 26th January 2026.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We are happy to consider flexible working arrangements and guarantee interviews for disabled applicants who meet the minimum criteria.
Resident Involvement Manager employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Involvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Croydon Council. Attend local events or webinars to make connections and get your name out there.
✨Tip Number 2
Prepare for interviews by researching Croydon’s recent initiatives. Show that you’re not just interested in the role but also passionate about their mission to improve resident engagement and service delivery.
✨Tip Number 3
Practice your communication skills! As a Resident Involvement Manager, you’ll need to convey ideas clearly. Consider mock interviews with friends or mentors to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Involvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Involvement Manager role. Highlight your experience in developing resident involvement strategies and any relevant achievements in social housing. We want to see how your skills align with what Croydon Council is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resident engagement and how you can contribute to Croydon's transformation. Keep it engaging and personal, showing us your enthusiasm for the role.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you've successfully engaged with diverse groups in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, it shows us that you’re keen on joining our team at Croydon Council!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you’re well-versed in Croydon Council’s recent initiatives and the specifics of the Resident Involvement Manager role. Familiarise yourself with their Resident Engagement Strategy and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead a team and drive high performance. Think about times when you’ve successfully managed stakeholder engagement or implemented resident involvement strategies, and be ready to share these stories.
✨Emphasise Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you’ve used data and insights to inform service improvements and how you engage with diverse communities.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Croydon Council’s future plans for resident engagement and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
