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- Tasks: Lead initiatives to enhance resident experiences and foster community engagement.
- Company: Join a dynamic team dedicated to making a real difference in housing services.
- Benefits: Competitive pay, inclusive environment, and opportunities for personal growth.
- Why this job: Make a lasting impact on residents' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Exciting opportunity for career advancement in a supportive workplace.
Location: Newham
Term: 1 Year
Rate: £28.91 PAYE hour
Are you passionate about enhancing resident experiences and fostering community engagement? Our client is seeking a dynamic Resident Involvement Manager to lead a transformative initiative within Housing Services. Join us in making a real difference for residents!
Key Responsibilities:- Collaborate with Residents: Work closely with residents and staff to deliver exceptional customer service, ensuring their needs are met and experiences improved.
- Drive Resident Involvement: Champion customer service excellence by placing residents at the heart of our objectives. Strive for continuous improvement, utilising benchmarks and best practices from the sector.
- Team Leadership: Manage and mentor a dedicated team of Resident Involvement Coordinators, overseeing daily operations and activities across Housing Hubs.
- Deliver Outstanding Customer Service: Ensure a face-to-face service that operates efficiently, enhancing resident support and satisfaction.
- Support Resident Groups: Empower recognised resident groups to strengthen their influence and shape service delivery effectively.
- Resource Management: Allocate resources strategically to meet the demands of the role.
- Deputy Role: Step in for the Head of Resident Involvement when necessary.
- Proven experience in collaborative working and customer service.
- Strong team and operational management skills.
- A strategic mindset with the ability to influence and engage stakeholders.
- In-depth understanding of health and safety, equality, and diversity.
- Housing management.
Why Join Us? This is an exciting opportunity to lead change and make a lasting impact. If you’re ready to bring your expertise and enthusiasm to our client’s mission of enhancing resident involvement, we’d love to hear from you!
Apply Now! Your next adventure in housing services awaits.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Resident Involvement / Engagement Manager - Housing employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Involvement / Engagement Manager - Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to resident involvement and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Showcase your passion for community engagement during interviews. Share specific examples of how you've successfully collaborated with residents or improved customer service in previous roles. This will demonstrate your commitment to enhancing resident experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Involvement / Engagement Manager - Housing
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, make sure to read the job description carefully. Understand what our client is looking for in a Resident Involvement Manager and tailor your application to highlight how your skills and experiences align with those requirements.
Showcase Your Passion for Community Engagement: We want to see your enthusiasm for enhancing resident experiences! Use your application to share specific examples of how you've successfully engaged with communities or improved customer service in previous roles.
Highlight Your Team Leadership Skills: As a potential manager, it's crucial to demonstrate your ability to lead and mentor a team. Share any relevant experiences where you've managed teams or projects, focusing on how you’ve driven success through collaboration.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure they’re processed correctly. Plus, it shows you’re serious about joining our mission to enhance resident involvement.
How to prepare for a job interview at Adecco
✨Know Your Residents
Before the interview, take some time to research the community you'll be working with. Understand their needs and challenges. This will not only show your passion for enhancing resident experiences but also help you answer questions about how you would engage with them effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams. Think of specific examples where you've successfully led a team or mentored individuals. Highlight how you foster collaboration and drive performance, as this role requires strong team leadership.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering outstanding customer service, come equipped with examples of how you've gone above and beyond for customers in the past. Discuss any strategies you've implemented to improve service delivery and resident satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your strategic mindset and ability to influence stakeholders. Practice articulating your thought process in these situations, focusing on how you would approach challenges related to resident involvement and engagement.
