At a Glance
- Tasks: Lead a team to resolve complex customer repair issues and ensure outstanding service.
- Company: Join a dynamic Property Services team in Croydon with a hybrid working model.
- Benefits: Competitive daily rate, flexible working, and potential for contract extension.
- Other info: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real difference in the community by improving customer experiences in social housing.
- Qualifications: Experience in repairs, complaints resolution, and team leadership required.
The predicted salary is between 39500 - 45500 £ per year.
Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory)
Daily rate: 190.23 PAYE / 253.08 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
We are looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing, who has experience supervising or coordinating colleagues and enjoys leading by example. You will manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You will also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards.
Key Responsibilities
- Investigate and manage complex repairs, complaints and customer resolution cases.
- Support disrepair and ADR case management, ensuring information is accurate and complete.
- Act as a point of escalation for challenging customer issues and complaints.
- Coordinate and supervise the work of Repairs Services.
Repairs Customer Resolutions - Team Leader employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
