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- Tasks: Provide friendly support and resolve helpdesk requests for hospitals.
- Company: Join a dynamic team in the public services sector focused on collaboration and customer care.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for career growth.
- Why this job: Make a meaningful impact while working in a supportive and vibrant community.
- Qualifications: Previous helpdesk experience is a plus; strong communication and customer care skills are essential.
- Other info: Apply quickly to secure your spot in this exciting opportunity!
Join Our Team as a Remote Helpdesk Operator!
Before applying for this role, please read the following information about this opportunity found below.
Are you a tech-savvy problem solver with a passion for helping others? We have an exciting opportunity for you! Our public services sector is looking for a cheerful and dedicated Remote Helpdesk Operator to join our dynamic team. If you thrive in a collaborative environment and enjoy making a difference, we want to hear from you!
Position: Remote Helpdesk Operator
Contract Type: Temporary Ongoing
Hourly Rate: £12.21 – Enhancements for nights & weekends
Start Date: 1st September, 2025
Working Pattern: Full Time 37.5 hours – 5 days per week – Monday – Sunday (Service is open 24 hours therfore must be fully flexible to work days, nights & weekends)
What You\’ll Do:
As a Remote Helpdesk Operator, you will be the friendly voice behind our support services. Your primary responsibilities will include:
To deliver a professional and customer focused Helpdesk Service across several hospitals.
Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation.
Receive Service Centre requests(telephone calls, e-mails, self-service) from all service areas within each of the hospitals.
Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome.
Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture.
What We\’re Looking For:
We want someone who is not just technically proficient but also possesses a cheerful demeanour and a knack for customer service. Here\’s what you need to shine in this role:
Previous experience in a helpdesk or customer support role is a plus!
Strong communication skills, both verbal and written-your tone matters!
Good general numeracy, literacy and computer skills with the ability to analyses data
Excellent verbal communication skills
The ability to learn, use and understand service specific software
Excellent Customer Care skills, with a client focused approach
The ability to work under pressure as part of a productive, busy team
The ability to work unsupervised
Why Join Us?
We believe that the best teams are built on enthusiasm and collaboration. Here are just a few reasons why you\’ll love working with us:
Flexible Remote Work: Enjoy the comfort of working from home while being part of a supportive team!
Competitive Pay: Earn an hourly rate of £12.21 with enhancements provided for night and weekend work.
Career Growth: Gain experience in the public services sector with opportunities for professional development.
Team Spirit: Join a vibrant community that celebrates success and teamwork.
Ready to Make an Impact?
If you\’re excited about helping others and want to be a part of something meaningful, we encourage you to apply! Your cheerful attitude and problem-solving skills can make a real difference in the lives of our users.
Application Deadline: Don\’t wait too long! We\’re looking to fill this position quickly, so apply today and take the first step towards an exciting opportunity!
Join us and help shape the future of public services while enjoying a fulfilling remote work experience.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
Remote working/work at home options are available for this role.
Remote Helpdesk Operator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Helpdesk Operator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Since you'll be using a computer-based facilities management system, having a basic understanding of how these systems work can give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Remote Helpdesk Operator, your ability to convey information clearly and cheerfully is crucial. Practise responding to common customer queries in a friendly manner to showcase your customer service skills.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues under pressure, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight any previous experiences where you worked effectively within a team, as this aligns with the company culture and will make you a more attractive candidate.
We think you need these skills to ace Remote Helpdesk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or customer support roles. Emphasise your communication skills and any technical proficiencies that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your cheerful demeanour and problem-solving abilities. Mention specific examples of how you've helped customers in the past and express your enthusiasm for the role.
Highlight Flexibility: Since the role requires flexibility for various shifts, make sure to mention your availability in your application. This shows that you are ready to meet the demands of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Show Your Customer Service Skills
Since the role requires excellent customer care skills, be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and cheerful under pressure.
✨Demonstrate Technical Proficiency
Familiarise yourself with common helpdesk software and tools. Be ready to discuss your experience with any relevant systems, and if possible, mention specific software you’ve used that aligns with the job requirements.
✨Communicate Clearly and Effectively
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, as your tone and clarity will be crucial when interacting with users.
✨Emphasise Flexibility and Teamwork
The job requires a flexible approach to working hours and a collaborative spirit. Be sure to express your willingness to work varied shifts and your enthusiasm for being part of a team that values cooperation and support.
