At a Glance
- Tasks: Lead a team managing property issues and ensure excellent customer service.
- Company: Dynamic organisation focused on improving housing standards.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a supportive team with a focus on continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Overall Responsibility: The Regional Property Manager is responsible for overseeing a team of Surveyors and Project Support Officer carrying out the management of legal Disrepair cases, Leaseholder Alteration Requests, Complaints, Complex Repairs/Renewals, Major voids across our stock within a geographical patch. While also managing contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties. Providing excellent customer service and seeking ways to implement improvements based on feedback from customer satisfaction surveys to drive changes to processes and behaviours. This will include monitoring and providing reports on performance for all KPI's with commentary to support to ensure service to customers is consistent and of an expected standard. You will ensure the Disrepair Protocol is followed and timescales adhered to and to escalate when this is not possible and the reasons and promote ownership and accountability within the team and lead by example.
Key Responsibilities and Outcomes:
- To hold Operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated.
- To take part in Strategic Meetings putting forward recommendations.
- To lead on regional issues and ensure trackers are up to date and in a reportable state at short notice.
- To monitor Customer Satisfaction.
Regional Property/Disrepair Manager employer: Adecco
As a Regional Property/Disrepair Manager, you will join a forward-thinking organisation that prioritises employee development and fosters a collaborative work culture. With a strong commitment to customer service excellence, the company offers comprehensive training programmes and opportunities for career advancement, all while working in a supportive environment that values feedback and continuous improvement. Located in a vibrant area, employees enjoy a dynamic workplace that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
