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For Companies At a Glance
- Tasks: Coordinate service operations, manage schedules, and ensure smooth communication between technicians and customers.
- Company: Join a dynamic team at a leading service provider with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Why this job: Be the backbone of our service team and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and a knack for communication are essential.
- Other info: Fast-paced environment with potential for career advancement and skill development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a highly organised and proactive ServiceTech Coordinator to become the central administrative hub for our service operations. This is a varied and fast-paced role where you will play a key part in coordinating engineers, managing customer communication, and ensuring service activities run smoothly from start to finish.
You will be responsible for planning and scheduling service work, maintaining accurate records, and supporting both technicians and customers with timely updates. If you enjoy working in a dynamic environment, thrive on organisation, and have a keen eye for detail, this could be the perfect opportunity.
Key Responsibilities- Service Coordination & Scheduling
- Plan, schedule, and book service jobs using Joblogic, ensuring efficient use of technician availability.
- Coordinate engineer diaries and allocate work based on location, skills, and priority.
- Monitor job progress and ensure all service activities are completed and recorded accurately.
- Customer & Technician Communication
- Act as a key point of contact for customers, providing updates on job progress and service activities.
- Liaise closely with field technicians to ensure clear communication regarding schedules and job requirements.
- Issue service reports, certificates, and relevant documentation following completed work.
- Administration & Documentation
- Maintain accurate service records and job data within Joblogic.
- Prepare and track quotations and purchase orders.
- Liaise with the finance team regarding invoices, orders, and job costs.
- Maintain service documentation including warranties, service intervals, and customer records.
- Training & Compliance Support
- Coordinate technician training sessions, records, and related documentation.
- Ensure service documentation and compliance records are up to date.
- Assist with maintaining and updating internal processes and SOPs.
- Systems & Reporting
- Champion the use of Joblogic, ensuring accurate system usage and administration.
- Maintain the customer portal, templates, and service documentation within the system.
- Compile basic performance and service reports to support operational insights.
- Client & Technical Support
- Support customer meetings and technical demonstrations across the UK when required.
- Occasional overnight travel may be required as part of these activities.
Technical Service Co-ordinator in Redhill employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-ordinator in Redhill
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to service coordination and think about how your skills align with the role. Confidence is key!
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or coordinated teams in the past. This will demonstrate that you're the proactive person they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the dynamic environment we offer.
We think you need these skills to ace Technical Service Co-ordinator in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Service Co-ordinator role. Highlight your organisational skills and any experience with scheduling or customer communication, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this fast-paced role. Share specific examples of how you've coordinated projects or managed communications in the past to show us your proactive approach.
Show Off Your Attention to Detail: In your application, demonstrate your keen eye for detail. Whether it’s through accurate record-keeping or managing schedules, let us know how you ensure everything runs smoothly and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Adecco
✨Know Your Tools
Familiarise yourself with Joblogic and any other relevant software before the interview. Being able to discuss how you would use these tools to manage service coordination and scheduling will show that you're proactive and ready to hit the ground running.
✨Showcase Your Organisation Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise and keep everything on track, as this role requires a keen eye for detail and excellent organisational skills.
✨Communicate Clearly
Practice articulating how you would handle customer and technician communication. Be ready to discuss how you would keep everyone updated on job progress and ensure smooth operations, as effective communication is key in this role.
✨Demonstrate Your Adaptability
Be prepared to talk about how you thrive in fast-paced environments. Share specific instances where you've adapted to changes or challenges, as this will resonate well with the dynamic nature of the ServiceTech Coordinator position.