At a Glance
- Tasks: Coordinate customer service requests and engineer schedules in a fast-paced environment.
- Company: Join a growing business with a friendly and supportive team culture.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Permanent role with excellent career development opportunities.
- Why this job: Be the heart of a busy service team and make a real impact.
- Qualifications: Experience in customer service or scheduling, with strong communication skills.
The predicted salary is between 25000 - 29000 £ per year.
Customer Service & Scheduling Coordinator in Salfords, Surrey
Full-Time | Monday-Friday | 8:30am-5:00pm (30-minute lunch break)
This role is fully office based.
Salary: £25,000-£29,000 DOE
Permanent Position
Be the Heart of a Busy Service Team
Are you an organised, customer-focused professional who thrives in a fast-paced environment? Do you enjoy coordinating people, solving problems, and keeping things running smoothly? We're recruiting on behalf of a successful and growing business that provides service solutions across the UK. Due to continued expansion, they are looking for a Customer Support Coordinator to join their friendly team in Salfords.
In this pivotal role, you'll be the first point of contact for customers, ensuring service requests are handled efficiently, engineers are scheduled effectively, and customers receive exceptional support every step of the way.
What You'll Be Doing
- Act as the first point of contact for customers via phone and email
- Log, monitor, and update service requests using internal systems
- Coordinate engineer visits, installations, repairs, and follow-up appointments
- Keep customers informed with timely updates and clear communication
- Plan and prioritise engineer schedules to meet service commitments
- Maintain accurate customer records and service documentation
- Process reports, paperwork, and service-related administration
- Monitor outstanding jobs and proactively follow up to ensure completion
- Support the wider service team with day-to-day administrative tasks
- Deliver a professional, positive customer experience at all times
What We're Looking For
- Previous experience in a service desk, scheduling, customer service, coordination, or administrative role
- Excellent communication skills and a confident, professional telephone manner
- Strong organisational skills with exceptional attention to detail
- The ability to juggle multiple priorities and work effectively under pressure
- Good IT skills, including Microsoft Office and CRM or service management systems
- A proactive, team-focused approach with a willingness to take ownership of tasks
Why Join This Company?
- Permanent role within a stable and growing business
- Friendly, supportive, and collaborative team environment
- Opportunities for training and career development
- Varied and fast-paced role where no two days are the same
- Gain valuable exposure across customer service, operations, scheduling, and technical support
Ready to take the next step in your career? If you're a highly organised individual who enjoys delivering excellent customer service and being at the centre of a busy operation, we'd love to hear from you.
Scheduling Coordinator in Redhill employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Coordinator in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Coordinator in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
