Recruitment Admin Team Leader (RPO - Security / Defence Client). Solihull

We’re looking for experienced Recruitment Team Leaders to support a major Armed Forces recruitment programme. This role is offered on a hybrid working basis, three days from our office in Solihull (B91 3LT).

In this role, you will lead a high-performing team responsible for delivering processes that support a seamless candidate journey from application through to onboarding into careers within the UK’s Armed Forces. You will oversee daily team operations, ensuring performance meets SLAs through data-driven decision making, while maintaining compliance and best practice across all processes.

You’ll act as the first point of contact for candidate escalations and play a key role in driving efficiency and service excellence using the PERFORM methodology. This is a fast-paced leadership position where strong people management, analytical thinking, and continuous improvement are essential.

What you’ll be doing:

• Managing and developing a high-performing recruitment team through 1:1s, coaching, and performance reviews
• Overseeing daily team operations and workload allocation
• Monitoring team performance against KPIs and SLAs using data and metrics
• Handling candidate escalations and ensuring timely resolution
• Ensuring compliance with governance and contractual standards
• Conducting regular KPI and productivity reviews
• Driving continuous improvement using PERFORM methodologies
• Supporting internal leadership meetings and stakeholder engagement

What you’ll be responsible for:

• Delivering consistent team performance aligned with senior leadership strategy
• Ensuring a robust capacity model to optimise delivery
• Maintaining compliance and addressing any breaches promptly
• Improving end-to-end recruitment processes
• Building strong relationships with internal and external stakeholders
• Embedding a culture of continuous improvement and service excellence

What you’ll bring:

We have several roles and are interested in a mixture of backgrounds which could include:

• Line Managing a high-volume Recruitment Admin (Recruitment Operations or Support) team.
• Line Managing a recruitment or TA team with a focus on digital candidate assessment (high volume video interview scoring)
• Line Managing a team within the Armed Forces

Why choose us?

The Adecco Group, based in Zurich, Switzerland, is one of the world’s largest Human Resources providers and a Fortune Global 500 company. The organisation is made up of three Global Business Units: Adecco, LHH, and Akkodis, delivering end-to-end HR solutions across a wide range of industries.

Adecco is proud to partner with the UK Ministry of Defence (MOD) to deliver recruitment services for the UK’s Armed Forces. This joint Armed Forces Recruitment Service (AFRS), delivered alongside Serco and other partners, provides end-to-end support from candidate attraction through to assessment, onboarding, and Phase 1 training.

Additional information:

To be eligible you must have unrestricted UK right and will be subject to background checks and compliance screening. Your Recruitment team may cover shift work from 7AM – 7PM Monday to Friday. It would not be an expectation to cover the same office hours every day, but we need some flexibility around shift work to cover escalations and other operational needs.

This role will be offered on a fixed term contract basis initially. For more information please contact the AFRS Recruitment Mailbox at: afrs.recruitment@adecco.co.uk

A journey to bring out the best in you:

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi-brand organisation with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

Working with the Adecco Group Inclusion:

Adecco actively encourages veterans, military spouses, and reservists to apply. We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Accommodations:

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.