Client Service Executive Reading ,RG2 post code £28-£30k Overview To deliver a high standard of customer service by ensuring all clients and prospective clients are supported in an efficient, professional, and friendly manner across all communications and interactions. Purpose To take ownership of client communication and project delivery from the point of handover from Sales or upon client approval, ensuring smooth execution and a positive customer experience throughout. Key Responsibilities Manage the day-to-day coordination of live client orders and projects Maintain and update CRM systems, ensuring all client activity is accurately recorded Work closely with the Sales team to support quotations, conversions, and ongoing client enquiries Provide timely updates to clients on production progress and order status Support client decision-making with clear commercial and technical guidance Escalate operational or service-related issues to the management team when required Monitor production schedules and capacity to ensure deadlines and project milestones are met Identify opportunities to improve processes and contribute to continuous improvement across teamsPerson Specification Strong understanding of delivering exceptional customer service Commercial awareness with the ability to manage multiple client relationships Confident communicator, able to influence and challenge where appropriate Ability to identify and manage commercial risks effectivelyKey Skills & Attributes Customer-focused and service-driven Strong communication and interpersonal skills Highly organised with good attention to detail Calm and effective under pressure Professional, tactful, and approachable Reliable and dependable team playerSkills & Knowledge Experience using CRM and/or MIS systemsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Client Service executive in Reading employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
