At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a leading service centre in Rainham with a focus on teamwork and excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Be part of a collaborative team that values safety and continuous improvement.
- Why this job: Make a real impact by driving performance and improving customer satisfaction.
- Qualifications: Experience in a supervisory role and strong people management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Rainham, Essex
Department: Service
The Opportunity
We're looking for an experienced Service Centre Supervisor to lead a busy operational team in Rainham. This is a fantastic opportunity for a hands-on people manager who enjoys leading teams, driving performance, and delivering excellent customer service in a fast-paced environment.
You'll be responsible for overseeing the day-to-day operation of the Service Centre, ensuring client commitments are met, productivity targets are achieved, and the team operates safely and efficiently.
Key Responsibilities
- Lead, motivate and develop a team of Service Centre Team Leaders, Operatives, Drivers and Machinists
- Ensure customer service agreements and turnaround times are consistently achieved
- Manage daily workloads and allocate resources effectively to maximise productivity
- Monitor team performance, attendance, holiday planning and absence management
- Drive a culture of safety, quality and continuous improvement
- Investigate operational issues and implement long-term solutions through root cause analysis
- Ensure all team members are trained, compliant and working to standard operating procedures
- Support recruitment, onboarding and development of new team members
- Manage vehicle compliance and ensure a roadworthy fleet is available to support customer requirements
- Complete administrative tasks including payroll information, timesheets and employee support queries
What We're Looking For
Essential Skills & Experience
- Previous experience in a supervisory or team leadership role
- Strong people management and coaching skills
- Ability to motivate and engage teams to achieve results
- Excellent planning and organisational skills
- Good understanding of Health & Safety practices
- Strong communication skills with the ability to influence at all levels
- Problem-solving mindset with experience identifying and implementing improvements
- Basic IT skills including Microsoft Office
Desirable
- Experience within service, manufacturing, logistics, operations or production environments
- Knowledge of Continuous Improvement or Lean/6S principles
- Experience with workforce planning and succession planning
- IOSH Managing Safely qualification
- ILM Level 5 or equivalent leadership qualification
What Success Looks Like
You'll be successful in this role if you can:
- Deliver customer service commitments on time and in full
- Build a skilled, engaged and high-performing team
- Drive improvements in safety, quality and operational efficiency
- Control overtime and operational costs against budget
- Create a positive, collaborative and accountable working culture
Ideal Candidate
We are looking for a proactive leader who enjoys being visible on the shop floor, supporting their team, solving problems, and driving continuous improvement. You'll be someone who takes ownership, leads by example and is passionate about delivering great service for customers.
Interested in finding out more? Please contact Denise or Isabelle.
Service Centre Supervisor in Rainham employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
