Project Co-Ordinator & Systems Administrator

We are looking for a Project Coordinator & Systems Administrator to join our Data and Technology team, which is responsible for developing, maintaining, and improving our data infrastructure, platforms, and products.

As a Project Coordinator & Systems Administrator you will be responsible for supporting the team, coordinating requirements from stakeholders, and implementing system workflows. A highly proficient Project Co-Ordinator & Systems Administrator will come into the team at a time of exciting change, with the chance to really impact the future of our business through owning delivery and co-ordination of projects, resource management and stakeholder management. The individual will be involved with reviewing and documenting business requirements, building solutions and implementation, as well as co-ordinating resources for on-going client support, training and improvements.

Key Responsibilities:

• Coordinate and monitor project progress and highlight issues that arise
• Work with the Project Manager to eliminate blockers
• Assist the Project Manager in assigning team tasks and schedule management
• Administrative support for Group Director of Data & Technology
• Help maintain project documentation, plans, and reports
• Manage team expenses and upload invoices
• Diary and time management across all team members
• Prepare and distribute agenda and presentations for meetings and events
• Meeting minutes and note taking for internal and external stakeholders
• Take note of any action points relevant to the team and ensure they have been completed
• Oversee and first responder for the support management system used both internally and for 3rd party clients
• Liaise with the other teams across the business
• Liaise and communicate with stakeholders and third parties clearly, concisely and professionally
• Oversee Company Intranet administration - SharePoint
• Support the team with troubleshooting technical system issues
• Maintain training documentation for system use
• Document and user system configurations, policies, and procedures i.e. Staff onboarding and offboarding, uploading documents on intranet etc
• Identify that all the necessary information is in the support tickets before escalating issues and request further information if necessary
• Solve common user errors
• Establish a core understanding of internal systems & processes (including HubSpot, Airtable, Microsoft)
• Understand pain points from clients, looking at ways of improving and implementing

Essential Skills & Qualifications:

• Self-motivated, enthusiastic and disciplined with ability to set and meet goals
• Ability to challenge and be challenged
• High level of attention to detail
• Experience in working in an environment that is dynamic and fast paced
• Can demonstrate the ability to build excellent relationships with all areas of the business, including senior management
• Good organisational skills, able to work to deadlines, including multitasking, time-management and being efficient
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills
• Proficient in Microsoft Excel, PowerPoint
• A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
• Proven work experience as a Project Coordinator or similar role
• Experience in system support, monitoring & troubleshooting
• Strong client-facing and teamwork skills
• Strong understanding of IT systems and the ability to troubleshoot and resolve common technical issues
• The ability to think outside of the immediate task and constantly look at ways of improving processes

Desirable:

• Experience in working Agile
• Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
• Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
• Experience with property management software MRI Qube, Yardi or similar