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For Companies At a Glance
- Tasks: Support product incident management and ensure customer safety in a fast-paced environment.
- Company: Join one of the UK's leading retailers committed to better serving customers and communities.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and inclusive workplace.
- Why this job: Play a key role in protecting customer trust and safety while gaining valuable experience.
- Qualifications: Organised, detail-focused, with strong communication skills and a background in compliance or incident management.
Are you detail‑driven and calm under pressure? Do you want to play a key role in protecting customer safety and trust? If so, this is a great opportunity to join a business‑critical Product Regulatory Compliance team as a Product Incident Advisor, supporting the management of product incidents, withdrawals and recalls in a fast‑paced environment.
Role details
- Location: Dundee
- Contract: 6‑Month Fixed Term
- Hours: 9am - 5pm (36 hours per week)
- Working pattern: Full time, 5 days per week (including permanent weekend working)
- Salary: ÂŁ33,000 per annum
Our client is one of the UK's leading retailers, committed to serving customers, communities and the planet a little better every day.
About the role
We're looking for a Product Incident Advisor to join the Product Regulatory Compliance team on a 6‑month fixed‑term contract. This is a vital role supporting how the business responds to product incidents, withdrawals and recalls, helping to protect customer safety and maintain brand trust. Working closely with the Product Incident Manager, you'll coordinate incident responses, ensure accurate record‑keeping, and work collaboratively with teams across the organisation and external partners.
What you'll be doing
- Supporting product incident and crisis management meetings
- Accurately recording, tracking and following up actions from product incidents
- Maintaining clear and up‑to‑date incident records and documentation
- Issuing and managing Emergency Product Withdrawals (EPWs) and Product Recalls within agreed timescales
- Providing out‑of‑hours weekend EPW and Recall support on a rota basis
- Monitoring EPW and Recall compliance and escalating issues where required
- Supporting product incident reviews and ensuring actions are completed
- Monitoring serious customer complaints to support early intervention
- Liaising with Stores, Depots, Customer Engagement Centre, Business Support, Legal teams and external authorities
- Sharing knowledge and supporting continuous improvement of incident management processes
About you
You'll be organised, detail‑focused and comfortable working in a fast‑paced environment where accuracy and timely outcomes are essential. You'll ideally have:
- A background in incident management, compliance, quality, regulatory or project‑based roles
- An understanding of the UK food and/or non‑food safety regulatory environment
- Strong organisational and time‑management skills
- Excellent written and verbal communication skills
- The ability to work to tight deadlines while remaining calm under pressure
- Good IT skills, including Microsoft Office and Excel
To apply, submit your application today!
Product Incident Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Incident Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to incident management and compliance. We want you to feel confident and ready to showcase your skills when it counts!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Product Incident Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Incident Advisor role. Highlight your experience in incident management and compliance, as well as any relevant skills that match the job description.
Showcase Your Detail-Driven Nature: Since this role requires a keen eye for detail, use specific examples in your application that demonstrate how you've successfully managed incidents or maintained accurate records in previous roles.
Communicate Clearly: Your written communication skills are crucial for this position. Ensure your application is clear, concise, and free of errors. This will show us that you can handle the fast-paced environment effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the basics of product incident management and compliance. Brush up on UK food and non-food safety regulations, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Stay Calm Under Pressure
Since the role involves managing incidents in a fast-paced environment, practice staying calm and collected. Think of examples from your past experiences where you successfully handled stressful situations, as these will be great talking points during the interview.
✨Show Off Your Organisational Skills
Be prepared to discuss how you keep track of multiple tasks and deadlines. Bring examples of how you've maintained accurate records or managed projects in the past, as this will demonstrate your attention to detail and ability to stay organised.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you can convey your ideas effectively.